Taco Bell — Restaurant in Lake Elsinore

Absolutely the worst experience I’ve ever had at a fast food location I should have know to turn around when as soon as I walked in the lobby a customer was visibly and verbally upset about and order he had placed for 2 items and waited an hour for. I should have walked out then but I decided to still give them a chance bad idea, I checked in to make sure they received my mobile order Which the cashier confirmed. After waiting about 30 min I went to check on my order after seeing multiple people in the lobby who came in after me receive their food only to find out they hadn’t even started my order, at which point they told me they were out of beef so they couldn’t make pretty much anything on my order. I asked why they didn’t let me know when I checked in that they were out of beef and she just started yelling and complaining about the customers that had been in today. At that point I just shocked she didn’t even t try to apologize or make it right so I just told her to substitute the beef for steak the walked away, 1 hour later And the manager still hasn’t addressed us or even attempted to apologize their anwser was to say this is why they shouldn’t have opened back up the lobby then preceded to lock the lobby doors and talk badly about customers in the background. To top it all off when I finally got my order 3 items were missing and still had to ask them for our drinks The owner and management here should be highly ashamed and watch camera for that day! I’m not kidding when I say it was BAD after closing the lobby the drive through got out of controll and even worst I had to let everyone waiting in line know they were out of beef so they didn’t waste their time a I pulled away!! The manager didn’t even have the common sense to post an employee or sign outside to let customers know so they will probably wait an hour to get to the drive through window only to be told they don’t have the main...

i went here multiple times on my lunch break as i was working in the area and it was the closest place to my work. every time i went through the drive thru, it took at least 25 minutes and there could be 2-3 cars in the drive thru before me. i work in fast food and that wait time is extremely high. not only was the time in the drive thru terrible but, i went inside on my lunch break another day (the drive thru line was wayyy too long) and the man at the register was very nice and apologized and said that the wait time for any order would be at least 15 minutes, then apologized again. there was 1 other person in the lobby so why is it taking that long? i thanked him for being honest and explained i couldn’t wait as i was on a lunch break and i left. there was another time on a different day that i walked inside and stood at the register waiting for someone to come take my order or even acknowledge me but after 5 minutes all i got was 2 employees in the back watching me and laughing and whispering to each other. not a single “we’ll be right with you” or anything. but i walked in and got laughed at and no service. at that point there was no way i would be able to get any food before my lunch break was over. i walked out. since then i haven’t been back and most...

I placed an order through the app to pick up in the drive thru, but since there was a long line of cars in the drive thru I decided to go inside instead. I had not done that before so whenever I get into the drive thru I let them know I'm there to pickup and that is when they start making the food, which is great because the food is fresh. Since I changed my mind and went inside instead I got there and said "I'm picking up and order for Patricia" and they said "ok". I was standing there about 10 minutes and finally one of the ladies says "you have to check in on the app so they can start making your order". I had no idea I had to do that when picking up an order inside since i always pick up in the drive thru. For that reason I gave this location 4 stars. They need better communication with the customer especially if they see someone standing there more than 10 minutes. Besides that this location always has fresh food and they are polite and if you want an item made a certain way they make it that way which is...