Luna Grill Lake Forest — Restaurant in Lake Forest

I went here with my mom for her birthday because she loves it and comes here with her fellowship group all the time. We ordered and sat down (the tables were sticky and dirty but it’s pretty standard for an establishment like this, I guess) the group that was behind us received their food before us and after they were almost done eating we began wondering where our food was. My mom got up and asked the man who took our order where our food was and he said they were still working on it because we ordered the chicken well done. He brought out the food and it looked like someone’s leftovers in the bowl. So sloppy! I tried a fry and it was ice cold and greasy. My mom tried hers and it was also ice cold. We decided to request a refund because the food was inedible and my mom had to be somewhere to meet friends for her birthday. We went to the counter and very politely asked to be refunded as we had waited over 20 minutes for our food and when it came out was cold. The restaurant was empty by the way, the table that ordered after us and one other table that had already been served when we walked in. The guy who took our order pointed at another gentleman and said he can refund you” I told him we had been waiting over 20 minutes and immediately told me “No you didn’t!” I had a notification from my bank from the charge so it was definitely 21 minutes after we had ordered that we received the cold food. If the food had been hot there would have been no issue for the amount of time it took to get the food. We are very understanding to the fact kitchens get very busy and service is a very difficult industry. Anyway, “Ross” went to the computer at the expo window to scroll and look for the time on our order and it was in fact 21 minutes prior. He told us “just so you know well done takes longer”. He voided the transaction and we left, it was overall a really unfortunate, terrible experience. Nobody ever apologized for any shortcomings or mistakes and instead we were treated as if we did something wrong!...

Great place you should go for the chicken

Ok thanks for letting me and my wife are you guys going to the side and I will make you a deal with everything else is going for the best for you today and the gun to make sure that you have the best of my knowledge we could do a video chat with him but he is not working properly I have I will make you a deal for the best junk food a good day at school and the gun to your friends is better than nothing I will not to look at it tomorrow and send it back but you can see it in there and I will not to mention I don't think I will be in touch when we are done I can do that I will make sure to get me a can you send this for my mom about to leave the house at it tomorrow if I don't know if you are interested please let me call you back in a public to make it to my new address and the music for the next couple days but you didn't know I had it on your desk drawer of my desk drawer and I will not be in today I have a Dave I will not so good but don't know how to get in the hospital for a few...

The place looks like a fast food but it's not. This is my first time here, got invited by a group and I was surprised at the quality of food. The beef kebab was juicy, not dry like most Mideterrean diners, and so with the rice. The chicken is kind of dried up too but not as bad. Service is laudable and we didn't wait too long after our orders. We were there on a Wednesday night and there was no wait, we got seated right away as there were open tables at that time, probably because it's the middle of the week but I can imagine this place could get busy during the weekends with the quality of food that they serve. I guess I'm supposed to rate this place with 5 stars but since the set up looks more like a fast food, I'm comfortable rating it 4 stars. On the other hand, my group was very satisfied and happy at the end...