Wendy's — Restaurant in Lake Forest

I was excited when this Wendy's opened, because now something was on my way to work for breakfast besides just starbucks. Their egg and cheese breakfast sandwhich has no flavor, so I learned not to order that (the egg is completely white and sometimes grey looking - I blame the eggs used) but I like their potatoes and love their blueberry lemonade. The other day I came and they were out of my lemonade so I tried the carmel cold brew coffee. It was very yummy but teeny tiny. So I came back this morning to get my potatoes + a larger yummy carmel cold brew. When I ordered today I noticed a totally different order was on the screen, so I couldn't see my order (to know if it was correct or what the cost was). I was just told, pull to the window. When I was given my total, I paid cash. I was given the wrong change and no receipt. Also was given a coffee that tasted terrible. I guess it is not made consistently here - sometimes very sweet and sometimes horribly bitter. I asked the employee if she could please make it sweet like the one I had the day before, which she did. However, regarding my change, instead of giving me the proper amount, she just handed me another dollar back and a receipt saying I had only ordered coffee and not the potatoes. I let her know this receipt was not correct and could I have my correct receipt please. She gave me a new receipt showing I owed $8.60 (after I had already paid). So I still couldn't get an accurate receipt from her showing the cash I gave her and the correct change I was supposed to get back. If she hadn't already made me late for work I might have continued trying to get this sorted out. Whatever you do, don't pay with cash here! They can't count proper change and won't give you an accurate receipt so you can even see what your change is supposed to be. Although the employee didn't say anything rude, you could tell from her expression she thought I was being a being a big pain in the ass just for asking her to do the most basic functions of her job - be able to count change and give a recipt! These are things 16 year olds do at their very first jobs, and it should not be too much to ask. I know in the fast food industry, employees try to keep the line moving quickly by multi-tasking. Taking someone else's order while trying to count change back to the customer already sitting in front of you. If you can manage to do both at the same time, great. But if not, you shouldn't try to. In this case, it greatly showed the process down and made me late. It would be nice if when you ordered, your order was put on the screen so you can see if its correct, and see your total, and if the employee could give proper change and an accurate receipt at the window. The food is decent, but the staff leaves much to be desired. With fast food workers now starting at $20/hr here, you think they would give better training for a better customer experience....

Really nice restaurant, nice furniture and nice space, been here maybe 5 times, order at the kiosk and I usually order for myself and 3 kids. All 3 kids get the same kids meal each time. Something is really wrong with how this place is funded, staffed or managed. I’ve never received the correct order, the kiosks do not give receipts, the service is super slow, the tables appear to not get cleaned during the day, the drinks machine has been out of most drinks for about a month (this lack of drinks mache service makes me more concerned for the servicing and cleanliness of it), utensils (straws etc) is always empty, it’s not unusual for the shift manager to be trying to explain to staff what to do, when the staff do take breaks they sit in the customer booths playing games on loud volume (can’t really blame them for this but I usually don’t see this with games on max volume for shooting games etc) …. Has potential but consistently a few levels below any other fast food in the area or a usual Wendy’s ….. drive down the road and go to McDonald’s for a much more...

The absolute worst Wendy’s on the planet. It’s really bad when a brand new location opens giving you big hopes that the experience will be the best only to find repeat quality issues, missing food over and over again, and end up starved. Missing burger, missing fries, missing nuggets, missing straw, missing sauces. The last time I checked my bag before leaving, the window operator told me to hurry on out. That they are timed at the window and to get out of the drive through! My husband picked up food tonight and quickly checked the order only to find when he got home it was so wrong. Missing food again and major quality issues. One scrap piece of lettuce big enough for a child bite, 1 inch of bacon not covering even half the patty, then smothered in Mayo makes for an inedible burger. I’m outraged and hope management takes a look at how this restaurant kicked off. We are done paying for food that we didn’t get or was entirely inedible. We will gladly drive 20 minutes to a Wendy’s who has it together. Or give up this chain...