Mori Sushi — Restaurant in Lake in the Hills

The vegan sushi options taste good but the service is terrible. Every time I order here they quote me 45 to 1 hour to prepare my food (usually 8 vegetarian rolls). Many times I come after the alotted time and my order is still not ready. Today I ordered online because every time I called the restaurant they would not pick up the phone. After ordering online the email says it will be ready in 35 minutes. I walk in 3 minutes earlier and the lady upfront asks my name, i tell her and she looks down at the receipt saying "oh we just got your order" I said I ordered at 4:50 and got the confirmation email saying it will be ready at 5:26. She said we'll we still need 15 minutes. I said oh ok the email said 30 minutes. She said ok if you don't want to wait I will cancel your order. I said no I'll go wait outside but I don't know why the email would say 30 mins if it's 45. She said it's not from us, its AI generated. So I leave outside and decide to go home since I'm 2 minutes away. My husband drives back 20 minutes later and the lady who called her self the owner, says oh I didn't accept your order in time so it got cancelled. I only made 3 of your rolls, you can have them for free. WHAT???? Why didnt she call me to notify me that my order was cancelled? She tried telling my husband it was all out of her hands. The customer service is TERRIBLE. she was not in anyway remorseful for their error nor did she contact me to tell me the issue even tho my order had my phone number listed. We will never come back to this horrible establishment ever again. I've been going here for the past 3 years ans you lost a customer. I will be sure to tell all of my friends of your incompetence and lack of respect for your customers.

Update to respond to your terrible reply....still no explanation as to why you physically told me you got my order and started it but didn't accept it in the system ans it got cancelled. Hire more staff. You clearly need more help and canr handle running your...

A Gem in the Heart of Our Community Mori Sushi isn't just a restaurant; it's a culinary experience. From the moment you step inside, you're greeted by the warmth of a family-run business and the aroma of fresh, mouthwatering ingredients. It's the kind of place you instantly feel comfortable, like you've known them forever.

But the real magic happens when the food arrives. Each dish is a symphony of flavors and textures, a testament to the dedication and passion of the chefs. The fish melts in your mouth, the vegetables are crisp and vibrant, and the rice is cooked to perfection. Each bite is a revelation, a reminder of the simple joy that good food can bring.

Beyond the incredible food, the service at Mori Sushi is just as exceptional. The staff is friendly and attentive, always going the extra mile to ensure your dining experience is unforgettable. They take the time to explain the menu, answer any questions, and make you feel like a valued guest.

What truly sets Mori Sushi apart is their commitment to using fresh, local ingredients. They work with nearby farmers and fishermen to source the highest quality products, which is evident in the taste and presentation of every dish. It's a joy to support a restaurant that prioritizes both quality and sustainability.

Dining at Mori Sushi is more than just a meal; it's a celebration of community and connection. It's a place where you can gather with loved ones, savor delicious food, and experience the warmth of genuine hospitality. In a world that can often feel cold and impersonal, Mori Sushi is a beacon of light, reminding us of the importance of family, friends, and the simple pleasures in life.

If you're looking for an amazing culinary experience that's both delicious and heartwarming, look no further than Mori Sushi. It's a local gem that deserves all the praise and support it can get. Go experience the magic...

Being one of a few Asian living in the McHenry county for over 1 decade, we have always made the trip to Chicago, or at lease Schaumburg, Arlington Heights areas for all Asian cuisine as the local ones are very Americanized in a bad way. We intended to go to the Taco El Norte for Mexican one Friday night and discovered Mori instead. After the 1st meal, I was totally sold. I even told the hostess what are you doing here in Lake in the Hill? You should have been in Chi downtown to be recognized!! Well, lucky us!

The sushi rice is sticky enough to hold its shape without falling apart, but not too sticky to change its texture. The amount of vinegar and the rise is done just right.

The rice to ingredient ratio is perfect in every roll that you never feel like you are eating just rice.

The presentation is superb. Every roll is unique and feel like they are prepared with attention to the tiniest details.

The vegetarian options are plenty and tasteful. Which is important with a vegetarian wife. We even had our Valentine's dinner just yesterday with only vegetarian rolls. And they are so good even for a meat eater...

Unlike most of the sushi joints that use couple of sauces and just rolled up differently, each roll has it's unique flavors, texture make ups, and presentation at Mori . We have tried 7 rolls in 2 visits.

In short, we can NOT believe the best sushi joint we have found in metro Chicago land is right here locally considering the amount of trouble we have endured to find good ones around town. And I hope more people would appreciate it to...