Noodles and Company — Restaurant in Lake in the Hills

I have always been a major fan of Noodles and Company. I ate there multiple times a week during high school. I even had a few friends who worked there.

These were the days when they offered the “Truffle Mac & Cheese”. Those days won’t ever return, sadly.

I ordered my usual recently, as it has been a while since I last ordered. My usual is a Small Size Pad Thai. Remove nuts and cilantro. Add spinach and mushroom. Parmesan Chicken. Rice Krispy for dessert.

I recently ordered and was floored to discover you no longer can get a “small” sized entree. This is apparently part of a test program run by Noodles Corporate.

Now, you can only get the “large/regular” sized entrees. There are many times I don’t want a giant bowl of noodles. The “small” size was always perfect and hit the spot.

Now, you’re talking $15+ for Pad Thai with Parmesan Chicken. As I expected, quality and quantity has tanked. You get very little protein for the price paid.

Anytime I add anything to my Pad Thai, it’s a joke. Two-Three pieces of mushroom is insulting for the up charge. Same situation with the spinach. They’ve also become very strict on the sauce. There isn’t even enough to properly coat the Pad Thai.

It’s clear to me that prices have climbed and quality has taken a fall. The only positive is you earn points/rewards FAST on their app. Also, they haven’t ruined the rice Krispy.

I will still visit from time to time, or order it for delivery. However, at $15+ before tax and delivery means I will be ordering here much less often.

I’m hoping they become less stingy with ingredients. Give people a fair serving of protein and any add-ons they requested. I’m also hoping the “Small” size is...

The last time I order from this location I order the monte amore parm crusted Chicken and zucchini instead of mushrooms. I received chewy inedible chicken, no spinach, no zucchini And no sauce. When I got home and tried the chicken I couldn’t eat it, I only had a couple pieces of tomato and that was it when I paid $10.33 for pretty much spaghetti noodles without sauce. I called noodles to tell them and the manager told me that they’ve been getting rubbery chicken from Tyson and they don’t know if it’s bad unless you eat it and they ran out of spinach. She knew my name without me having to say it and told me I’d be refunded but that never happened. Just made excuses and pretend as if they were going to make it right. I don’t plan on going back to this location, Since this was the second bad experience in a row I’ve had with this location. the time before this the noodles weren’t cooked all the way and I...

Was there this evening. They had wet floor signs out, but that does no good when it’s a huge puddle on the floor you don’t see. Figured it was wet, but not a whole huge puddle. After I fell my kids were scared then realized I was ok. I work in the service industry so know what the signs mean, but not for a huge puddle. I said something to guy taking orders and a girl cook. They looked at me like I was crazy. Said something louder. A girl with a hat came out and was like oh wow, it is a big puddle. Said building manager is aware and they haven’t fixed it as it’s leaking from ceiling. Probably air conditioner. Said they need to be taking care of that. Put towels on floor or use buckets to collect water. Girl with hat was like do you need an ambulance? Couldn’t tell if she was being condescending or not. My hip,knee and back are sore. So we will see what...