Big Thai Restaurant — Restaurant in Lake Jackson

We have been eating there since they opened. The service and food have always been first rate until today, 3/14/2022. They have a Cucumber salad that they serve with the satay that I truly love and they have always graciously substituted it for the regular salad and in a generous portion to boot. I do not know who was in the kitchen or what had changed, but whoever was in the back refused my request, even after I carefully explained that they had been doing this for years. There have been a lot of new faces here, and I truly believe that the people who started the restaurant and were cooking here are long gone. The quality of the food is definitely not what it was when it first opened. I felt that I had no option but to cancel my order. I explained to the very polite waiter that this was in no way his fault and I was not upset with him. Further, no one from the back, i.e. chef, supervisor, owner; bothered to come out to my table to explain the sudden change or reason for the refusal. Cleary the cancellation of my order did not concern them, nor did the implicit statement that we shall never...

It was very upscale inside with cloth napkins and stemmed glasses. Cute bench seating along one wall and classic music playing softly. We expected the prices to be higher so we were pleasantly suprised to see everything about equal to Panda express down the road. We had an Shrimp rolls, Pad Thai and Garlic Pepper Stir fry. All of it was fresh, flavorful and perfectly cooked. They offered a tray with numerous levels of heat and flavor to add to your meal at your own discretion. However I heard several customers when ordering ask for their entr to be spicier or less spicy. I thought the heat level was perfect for the average person so if you like Hot ask for it. If you do not like spicy ask for it toned down just a bit. I really love the fresh greens and vegetables in Thia food and they did a perfect job representing that. The service was equally as great never wanted for anything and dishes came out in a timely manner. Very enjoyable, we will...

My husband & I went on a Saturday night near closing time (near 9PM). We were greeted by a very nice woman (who we found out later was our server). Cozy quiet ambience with a selection of classical music in the background. We ordered spring roll appetizers, which were hot & fresh, accompanied by a semi sweet dipping sauce. Delicious! Since the hubby hadn't experienced Thai food, I ordered chicken Pad Thai for him, shrimp Pad Thai for me. Rice noodles, finely chopped peanuts, bean sprouts, a good portion of meat, along with a lime wedge and a rack containing a variety of four sauces. Our server described each one, along with its level of heat. The hubby likes hot & spicy food, so he tried a hot & spicy sauce. Liked it a lot. I stuck to the mild road. After filling our guts, there was enough to take home for another small meal. All in all, a very...