Mattress Firm Lake Jackson — Hotel in Lake Jackson

READ MY EDIT! Easy and fast! Saved alot of money! Big lots had worse mattresses for the same price! Got a good mattress on a good sale!

Edit: I purchased a mattress brand new from this store on clearance. After sleeping on the mattress for 2 weeks it was WAY to firm, we tried the model mattress in the store and it felt great, but after buying our new mattress it was definitely not the same as what we tried at the store. We reached out to the sales person who was great the entire time but the manager declined the return of the mattress and offered a discount for a mattress topper to help after suggesting using the mattress for 7 more days. It was nice to offer a discounted mattress topper but after spending a thousand dollars on a new mattress that was not what we bought we figured we would of had different options. Now we are stuck with a brand new mattress that was labeled as a return and we hate it. My advice is to lay on the mattress that you are purchasing to make sure it is the same as what you tried in the store, furthermore, use a different store that will stand by the customer and make sure they get what they want. This was a horrible purchase and we will likely be out $1,000 because the store won't exchange our mattress for the one we want. I bought a mattress here before and we loved it, this purchase will turn us away for...

I have to say they a store experience with Ivy as a salesperson was the best I’ve ever had shopping for any mattress. I’ve even called her at the store & ordered another mattress for my mother a few days later. She went over and above to help with all the paperwork so we did not have to bring my elderly mother to the store. She was wonderful. Now…the delivery & set up was horrible. They’ve had to come out 4 times between mine & my mom’s bed & still don’t have it finished yet. Never having the correct parts to attach the base to our bed frame. The 1st deliver was the worst. They just left didn’t explain anything. Took parts with them that should have been left & left materials still on base that should have been removed. It has been a disaster. I’m hoping this is not a sign of service we will have if there is an issue with the bed. Even with all this Ivy is there to try & make everything right. One text or call & she’s on it. Thanks to Ivy for not making me want to send everything back & get my money back. She knows her stuff &...

I wanted to buy a mattress during the President day weekend so I went to the Mattress Firm in HWY 332 in Lake Jackson which had a sale and was helped by Vicky who was very nice, knowledgeable and helpful. Vicky helped me find a great mattress and pillows according to how I sleep but I couldn't make a decision that day and returned a few days later to buy the mattress and pillows plus and an adjustable base . But when I went back Vicky wasn't there, instead the store manager Kimberly was there who was as nice and knowledgeable. Kimberly helped me with my specific situation about my existing bed and adjustable base (long story) and set up the delivery that meets my needs. The delivery is in about a week. I will leave another review after the delivery. So far I am very happy and look forward to sleeping in my new bed. Cudos to both Vicky...