Mattress Firm Four Corners — Hotel in Lake Jackson

I went there to get my grandson a twin size mattress with adjustable frame. Ivy was the salesperson. I explained it was for my g-son 15y old, big boy he plays football in school. The bed and frame was delivered. To my surprise the bed frame with the mattress on top of it only comes up to my knees. It’s the height for like a toddler or elementary age child. When my g-son came over about a week 1/2 later, the bed wasn’t long enough. I called to let her know and to get it exchanged for the x-long twin. As their policy states you can exchange. She said she would have to get with her manager who is on vacation and will be back Friday and she’ll call me and for the height of the bed I could get some risers from Walmart or other store to raise the bed…So I waited and never heard anything from her so I called and was told Ivy was off that day. Ever since I have been given the run around. Not there or I’ll call you back to manager is off. This has been going on now for over a month now. I’m still stuck with the same bed and mattress frame. So the message I’m getting is they don’t honor their policy and just give you the run around. No integrity, lie and like to play games. I won’t be coming here in the future. The other mattress store across the highway is theirs too, same people. They lost me...

We saw Dale . He is the manager at 2 stores here in Lake Jackson , Tz. We came iin to look at a particular mattress I had seen on the website, it was on sale and within our budget. We tried it out and asked if there would any way to make it more to our specifications as it was a bit too firm. We talked about toppers and cooling gel toppers, but I wanted to think about it. I wanted to think about it. Dale had no issue with that. There was no pressure and he was so knowledgeable!! The next day we came back after looking at other beds online and decided I needed. Different style of bed. He said…let’s not try and fix a problem before you take it home. Basically if your not happy here you won’t be happy my at home.Dale recommended a bed that was perfect for us. With only a small price difference. I was looking for the wrong bed, trying to make the original bed change. With his experience and expertise, we are certain we have found our perfect bed. Thanks to Dale! We have now purchased 3 mattresses from Mattress firm. We have never had a bad experience. I schydelivery at ease and it gave me enough time to get ready. Delivery has always been on point. Thanks for...

My mother has been in need of good mattress for sometime. She would purchase mattress and it just wouldn't work out. She had to get rid of it. So the search continued several times and still was not able to get a mattress that would give her a good night sleep. We came across mattress firm in Lake Jackson, Texas. Met with Brandon. He listened to my mother's story about the unsatisfactory results on the previous mattresses she had purchased from different retailers. He was very patient and understanding of my mother's needs and the frustration she was facing each time she select a mattress thinking this would be the one. He is really knowledgeable of the products that he sells in the store and of his competitors. He then took the time to show and explain the differences that mattresses can make for a person to have a descent restful night. My mother was able to make a selection. They delivered the mattress and my mother has been having a restful night. Finally, feeling more energetic and ready to start her day. Going full throttle, now. We have a happy mom and our lives our happy too. Thank you Brandon...