Chick-fil-A — Restaurant in Lake Mary

Recently the error-rate of this location has climbed to approximately 70%, meaning that 7 out of 10 orders contain an error.

Not all are huge, glaring errors, however the frequency is so consistent that it ruins the experience that I've come to expect from Chic-Fil-A.

I do however want to thank Manager Shelly who I spoke with this evening. She was open and honest with me and indicated that she does not know what needs to be done in order to correct the problem. Although that's something that I was surprised (and sad) to hear, none the less, I appreciate her honesty.

Recent errors: 05/31/19 - Honey Roasted BBQ not included. 05/30/19 - Food in bag was not mine. See below- No granola for granola parfait. See below- Got sweet tea instead of unsweet. See below- Honey Roasted BBQ not included. Not shown- Colby jack instead of Colby Jack. Not shown- Pickles on a No pickle request.

Other recent issues that have arisen recently, degradin service/customer experience: Not shown- Fries soggy (possibly fried without thawing sufficiently). Not shown- Fries soggy (possibly fried without thawing sufficiently).

Additional information: I've been going to this location for approximately 20 years. Over the course of the time of 2016 and prior I got 2 orders with errors. I calculated the percentage of errors during that 16 year period. It calculates to approximately 0.000512%. They rarely made a mistake.

A few years back, appoximately 2016 or 2017, I was advised by management that this location changed ownership. When the ownership first changed the error rate was also high (100% for the first 6 orders, likely due to new staff) and then steadily improved, dropping to 90% and then continuing to drop to about 10%.

I doubt that I will ever see the virtually 0% error rate of years past. However it was dishartening to have management tell me that they don't know how to rectify the issue and to ask me for advice.

I was honest; I can't say I know how to fix it. However I can say, from experience, that an error rate of 50% or more is uncommon amongst other Chic-Fil-A locations.

I mentioned to Manager Shelly that what I was hearing when she kept mentioning that she didn't know how to fix the problem was that possibly I may recieve more accurate orders at a neighboring location. She agreed, stating that "[she's] working with 16 and 17 year-olds and unfortunately can't be everywhere at once to make sure everyone does everything right".

I love and prefer the Lake Mary location, but again. Appreciate Shelly's candid and honest response.

I hope this location finds the solution they need so that...

Went to the Lake Mary Chick Fil A for dinner and ordered a 12 count nugget meal. As I was eating the nuggets, one of them had something chewy in it that wasn’t chicken 🤮. I went up to the counter to inform them. After waiting a minute or two for someone to acknowledge my presence a young man asked if I had been helped. I said no and explained that there was something chewy in me of the nuggets, maybe a vein, nerve or fat, again it wasn’t chicken since it was hard and chewy. The young man asked if it was a 12 count and said he’d get me another one. He then took it back to a man (Brandon) and woman who I found out were the on duty manager and a leader. They looked at the box and them threw the nuggets away. The young man then come back and hands me a 5 count since I had already eaten some of the original 12 count before I got the chewy/hard thing in my chicken nugget and ask if that is ok? No it’s not ok. I’ve lost appetite and really just want to leave Chick-Fil-A. However I got back up to get a to go order for my son and ask to speak to the lead. Brandon l, who is the manager on duty tonight comes over and asks what the problem is. He didn’t introduce himself or even inform me that he was a a manger until I asked who he was. He then tells me he didn’t see anything wrong with the nugget and offers to give me something else such as a sandwich. I decline because I’m no longer hungry and last my appetite. He tells me sorry and that he’ll talk to the kitchen to make sure the chicken doesn’t have nerves/veins/fat in them. Steven Schriber (owner of the Lake Mary store) your employeee should do better to serve your customers and if there is an issue the manager should immediately come and speak to the customer and apologize and fix the situation. Brandon failed you tonight and you’ve lost a very...

This location has become a horrible location to go to and that’s pretty hard to achieve with the Chic-fil-a brand name. Ordered lunch through their app ($65) for a few people. It got delivered through door dash. The order was left on the door step upside down so most of the salad containers opened and 2 items were missing. No help from door dash because the order went through Chic-fil-a’s app. No options in the app to get help, so I call the store and ask for a Manager. This is when I get connected to Cadence (Kaydence) not sure of the correct spelling. She is a front line Manager who cuts me off as I was explaining the issue and said yep it’s a door dash problem sorry I can’t help you. I’m like the order being placed upside down, get it but there is no way to connect with door dash because the order went through your app. She said correct not our problem. I also said the kids not being closed and the missing items were on the door dasher?? She said I can’t help you, have a nice day. I asked for the General Manager or Owner/Operator to call me because they need to understand the horrible trap that customers are put into. No response from anyone and I know my one lonely order doesn’t matter in the thousands they will handle each day but my...