Office Depot — Local services in Longwood

This is the worst office supply store I've ever been to. The layout was bad before, but then they updated the checkout/desk layout to sort of be a line, I think that's what they thought, but now it's just a bunch of obstacles when you come in. There's almost never anybody at the desk. And when there is, they don't acknowledge you. Further, their customer service is atrocious. Even when it comes to their FedEx counter, which is minimal work for them. We have labels so it's even less work for the store. And yet, they still don't have common sense or decency or know if/when the FedEx truck arrives. It's usually afternoon, so we had a Priority Overnight package dropped at 10am on Friday before Christmas. Well, FedEx already came and then either wasn't working Saturday, or this store didn't give them anything, because the package didn't physically ship until Wednesday after Christmas. We didn't expect it to get there on Christmas at all, but we certainly expected it to go out when we were told the truck hadn't picked up yet. This is the fourth time this has happened - the person at the desk sees that it's Priority Overnight and doesn't say anything about the fact that it won't actually ship for 2 days (even after we specifically ask, "the truck hasn't come yet today?"). That's worse than Walgreens, who says they have Saturday pickup, but unless you drop it Friday night, you have to wait until Monday - at least they're consistent and tell you Saturday's pickup is at store-open. This store does as little work as possible, it seems. I will never shop here. I would never recommend it, either. We've waited in line and observed the (non-working) employees, and I wouldn't trust them with my items, let alone if there is an issue and you have to discuss or file a...

Was told today by Kurt at the Lake Mary office that he was doing "me" a favor. I ordered a Epson printer and toner to be picked up curbside for Mothers Day. For whatever reason only the toner was accepted for the curbside service but not the printer. My mother has made over 200 face masks since the pandemic started on her own time and money for friends and just recently received a request from a hospital staff member for a large order. I knew this would take a toll on her printer and I wanted to have something more up to date for her to keep assisting the community to do the right thing. Once I received a date when the printer would be shipped I called the store to verify they didn't have one in stocks since it was going to be delivered. I wanted it today since the system did not state it was not available. The clerk was very helpful and checked to see if one was in stock and told by Kurt it was. After driving to the store Kurt said there was not one there and would do me a favor by going to get it at the warehouse and to cancel my order and reorder because he couldn't. Long story short I didn't cancel my order but it was canceled somehow and I reordered it to be picked up again. I won't need another "favor" from office depot again. And if anyone asks ill point them to where the customer is...

Too the lady working Saturday Morning Aug 5 around 10:30am, I want to give you a round of applause...not only did you single handily disrespectful a elderly veteran, but you also lost me business as well.

I Witnessed this cashier treat this elderly couple with such disrespect, giving them a hard time trying to price match your overpriced toner at $61 to a cheaper price of $45 she saw online that morning..which she repeatedly told you. Then you go back to check your computer telling her she is incorrect that isn't not cheaper anywhere.... how dare you. I spent 15 Secs to find this same toner (fulfilled and shipped by amazon for $45) which I was happy to help them save $20. I hope to any manager reading this you give her a lesson on customer service because I'm positive you lost not just me as a customer that day but hopefully everyone reading this.

No one deserves to feel awkward or like a burden for wanting to get a fair price Especially not a...