Dunkin' — Restaurant in Lake Mary

I have been to this Dunkin a half dozen times and it has always been good up until today. The people are usually friendly and it's usually fast. However, today was a different story. I went through the drive thru. The guy taking the order seemed completely out of it on the speaker. When I pull up to the window he gave me my food as if my transaction was complete and I said "just waiting on the coffee". He said "pull up front and I'll bring it to you". I thought that was odd because there was nobody behind me and I was only waiting on that item. I was waiting out front more than five minutes and I couldn't go inside because I had my dogs and kids in the car. Nobody was coming out so I pulled back around to the drive thru. A lady came on the speaker and said the guy had been looking for me outside. That was false because I was parked right out front and nobody had come out. When I got to the window the original guy hands me the coffee that is spilling all over and overflowing the lid. It was dripping everywhere and he has major attitude which I have no idea why. If anyone should be annoyed it's me! I have my hand out the window holding this spilling coffee. I guess he wanted me to just take it like that which is crazy. I asked for napkins and he gives me a nasty look like I'm putting him out. No apologizes and he hands me only two napkins. At this point I just want to get away from this nightmare so I leave with coffee still spilling all over me and into my car. I will NEVER go back to this location again and someone needs to look into this employee who was at the window at 10:05 a.m. on 8/24/2024. A five year old could do a better job...

The staff here were extremely rude to me. They ignored me to take care of other customers that came in after me. I asked a question and got a hand put up to my face and cut off for another customer to be taken care of even though I was first and patiently waiting. The employee was also on the phone and the other employees were standing around and doing nothing yet no one was able to take care of me. Mind you I placed an online order and had to wait forever to get it done and my question was simply where is my order and where can I pick it up. Finally when they got to me they answered my question with an attitude and kept repeating to me if your order is ready it’ll be under the pick up sign. there was a box there but I wasn’t sure if it was mine or not when I asked she repeated again if it’s completed it’ll be under the sign. I’m not stupid please don’t speak to me like I am. I just didn’t want to take the incorrect order. She spoke to me like I was an idiot and super rude. She’s lucky I am healed and I didn’t go off on her. I never write bad reviews but the service was so horrible I had to say something. Also I will not be return to this store the staff was just horrible and they gave me the worst selections of donuts and made me late back to work even though I’m 2 minutes away and the order was placed online an hour before I came to pick it up. Very frustrating just for some old dried up donuts smh. Waste of my time and money....

I recently had an exceptional experience at Dunkin', thanks to the outstanding service provided by the manager. From the moment I walked in, the manager greeted me with a warm smile and a friendly attitude, instantly making me feel welcome.

Despite the busy atmosphere, the manager remained calm and organized, ensuring that every customer received prompt and attentive service. They were incredibly knowledgeable about the menu, offering helpful suggestions and answering all my questions with patience and enthusiasm.

What truly stood out was the manager's dedication to customer satisfaction. They went above and beyond to accommodate my requests, ensuring my order was perfect. Their professionalism and genuine care for the customers were evident throughout my visit.

Thanks to the manager's exceptional service, my experience at Dunkin' was nothing short of fantastic. I left the store not only satisfied with my delicious order but also impressed by the high level of service. I highly recommend visiting this Dunkin' location and experiencing the great service from the...