Famous Dave's Bar-B-Que — Restaurant in Lake Ridge

My experience at Famous Dave's, a restaurant I once frequented for great times and good food, has taken a drastic turn after a recent incident that left my family reeling from food poisoning. Allow me to provide a stern and honest review of this establishment based on this unfortunate experience.

My family and I have enjoyed meals at Famous Dave's on numerous occasions, always appreciating the delicious food and inviting atmosphere. However, a recent visit to place a to-go family meal turned into a nightmare that I cannot easily forget.

After enjoying our dinner at home, my husband suddenly fell violently ill at 3 am, displaying symptoms of food poisoning that were both alarming and distressing. He was wracked with vomiting and severe diarrhea, symptoms that he rarely experiences due to his typically strong stomach.

It became clear that Famous Dave's was the only place we had obtained food from that day, and my husband had consumed the brisket exclusively. The timing and nature of his symptoms left no doubt that the brisket was the source of his illness.

Despite our efforts to contact the restaurant and discuss the matter, we were met with a disappointing lack of accountability. The store took no responsibility for the incident, refusing to acknowledge any potential wrongdoing on their part.

Furthermore, the response from their liability office was equally disheartening. Instead of addressing our concerns or offering any form of resolution, they promptly absolved themselves of any responsibility, leaving us feeling disregarded and unheard.

It is deeply concerning that Famous Dave's would dismiss such a serious matter without proper investigation or consideration for the well-being of their customers. This negligence not only jeopardizes the health and safety of patrons but also reflects poorly on the integrity of the establishment.

In light of this experience, I feel compelled to warn others about the potential risks associated with dining at Famous Dave's. As a consumer, I believe that accountability and transparency are essential, and it is clear that this restaurant falls short in both regards.

In conclusion, I urge Famous Dave's to take responsibility for their actions and prioritize the health and safety of their customers above all else. Failure to do so not only damages their reputation but also puts lives at risk. Legal action may be necessary to ensure that justice is served in this matter.

A...

Update - Decided I wanted BBQ for lunch today. I work about 15 minutes away, so I ordered online, a little bit before 10am. I get a notification, 15 minutes before I'm supposed to pick up, that something went wrong with my order, but to call the store and they will ensure it is ready when I pick up. I called, as instructed in the email I received, and was told by worker that they couldn't see my order. They told me they were going to see what was going on. I was put on hold for over 10 minutes, before I decided they probably weren't coming back to the phone. I arrived at the restaurant (granted, it was a bit busy, so I will give them that...) when my order was supposed to be ready, but I had to place my order, again, in-person. I explained the situation to the person taking my order, and there was no attempt to rectify the situation. I was told it would be a 10-15 minute wait, which it was, but I was a little bothered that the order was not expedited due to my issues with the online pre-order. The woman with the Monroe piercing was pleasant when giving me my order. Again, this ordering process rubbed me the wrong way. The food was HOT AND DELICIOUS, but the process disappointed me. It seems that, if the order process is difficult, the food is better, but if the order process is easy, the food is not great...

I came tonight for curbside pick up. I was waiting 10 minutes, after texting the requested number, when I decided to go inside. The pick up/to go door was 'no access' so I had to walk around to the front. I went in and the young black gentleman that helped me was friendly, but still doesn't take away from the fact that I had ordered for curbside. I get home, to realize they didn't put any bbq sauce or utensils in with my order. The meats in my two piece combo were okay. The Mac n cheese was nasty. I have eaten here at this location a few times before, and the Mac n cheese is delicious! But tonight it had zero texture, except for the giant CHUNKS of jalapeno. Every previous time I have visited the Mac n cheese was delicious and the jalapenos were minced. Extremely disappointed tonight. I would have given 1 star, if it hadn't been for my previous positive experiences... I'm hoping tonight was just a one-off! I will give it another try some other time and I will...

Made a visit here for 4th of July. I expected the restaurant to be packed. They were busy but IMO manageable. Management should have expected that they’d be busy.

We were seated in the 1/2 price table then decided to move because we weren’t getting ANY service. We never received a kids menu so I got it myself.

I ordered 3 meat lunch special 1 pork, 1 Rib Tips w/ catfish fingers.

Significant Other ordered lunch special 2 meat combo both meat Rib Tips.

Ordered my 1 y/o baked chicken & potato salad. Kids meal.

The food took over 40 mins to come out. A couple sat at our original seat 1/2 price got drinks, food and left before we got our meal.

My significant other meat combo was very small my additional Rib Tips were larger than his 2 meat Rib Tips. We never received our kids meal, a excuse was made that we ordered it after but it was literally 2 mins after and we’d rather of waited for our entire table of food so we weren’t subjected to our baby eating too spicy of food. After we finished we still hadn’t received the babies food. We decided to cancel because there was no idea of when we would receive it. After trying to pay to get out because the experience was SO BAD we had to chase down a random waiter. Finally got to our waiter who ran my card then informed me the system was down that I’d have to wait or pay cash. THANK GOODNESS I HAD CASH!!

I love Famous Dave’s. It’s usually my favorite BBQ spot. This place gave me such a bad experience. I was so frustrated considering I rarely get out for a special dinner. it was such a horrible experience. 🙁

Minor issues: never received butter for corn bread until asked multiple times....then asked manager, no refills on drinks, had to get our...