Domino's Pizza — Restaurant in Lake Saint Louis

We eat here very often (due to my wife being 9 months pregnant) and other than today we have had nothing but AMAZING service at this domino's location. Today when I arrived to pick up my food a young gentleman greeted me and asked the name on the order and then went in to get the food but left the drive thru window open. There was a young girl standing with about 4 other employees talking about how "lazy it was to order pasta with fettuccine sauce, can't you just boil some water at home and make it? Its disgusting to order that from here". Now although that is very unprofessional to talk about and it definitely should not be said where a customer can hear you.. I know she didn't know my wife's circumstances or that she is on bed rest due to falling down the stairs a month ago. I am a store manager for a furniture company and know that I would not like to hear that one of my employees spoke this way about a customer, so I decided I would give the store a call to see if I could tell her that I heard what she was saying and just to be more mindful of how customers may perceive what you are talking about. Keep in mind, I wanted to tell her this directly because I did not want to get anyone in trouble, I just wanted to make sure no one else at the drive thru window would have to feel that way. When I called a man named Chase answered, I asked to speak to the woman at the drive thru window and he hung up on me. I called back and asked to speak with her again and he said she didn't help anyone at the drive thru window... so then I asked to speak to the manager. He said he was the manager and I explained what happened when I was there. He denied what I told him and said she was talking about how Pepperoni pizza is gross or something of that nature. After more denying.. I just told him I would post a review online because I really didn't feel like he cared. Either way my goal is not to get any kind of compensation, I just want Holly(that's what Chase told me her name was) to learn from this to keep it from happening to...

Food 0/10! Customer service 0/10! Constant issues with constant second chances but I’m done this time! 1st time I was given molded crushed red pepper, they didn’t believe me until I left work to bring it to them and show them. All that was offered was a new red pepper considering my pizza had been topped with the molded pepper. But I left in hopes that they would throw away the old red pepper so customers moving forward would not experience the same.

Next, 1 week ago I ordered pizza online. It was about 40 minutes before closing, however I was still able to order. They waited til they closed to cancel my order and when I began to call of course I couldn’t get ahold of no one because the business was closed. I called and spoke with the call center they used which was helpless because all they wanted to do was transfer me to the store which of course I couldn’t get a answer.

My final an last straw which what drive me to leave this review! I ordered pizza tonight! My pizza was missing 2 pieces, my pizza had a few mushrooms on one slice! My kids are allergic to mushrooms which is who the pizza was ordered for. I called to discuss the issue, I was laughed at and made a joke out of. They offered to cancel my order but that’s not what I wanted. When I told them I prefer my food to be remade, they sat the phone down and I waited 22 minutes and 56 seconds to be exact before I decided to gang up and call again. I called numerous of times before I got an answer, when I finally got a answer after 5-6 calls. The guy that answered the phone stated we cancelled your order and hung up in my face.

Not all of my dominos experiences have been like this. But these last 3 times in a row have made me felt targeted. So much going on in the world the last thing I need is to feel unsafe eating anything that money buy. Further more the workers being unsympathetic that they’ve messed up. I never ordered mushroom on my pizza, so if either of my kids have an allergic reaction Dominoes will have a bigger...

I tried to order from my Dominos App., but it kept telling me there was an error and to call the store, so I called the store in Lake St. Louis, spoke to a young man, he was very rude, I explained to him that I wanted to use my points and he told me I could only use them on the app., I let him know that it kept giving me an error message and that I needed to call the store, he told me then I will need to use the points another time, and asked me what I wanted. He was not pleasant to speak to at all, he made me feel like it was a problem to take my order. Finally I told him to cancel my order and I would go back on the app and try again, he then just hung up on me, I tried the app once again only to get the error message, so I called the store back and a young lady answered, I asked to speak to the store manager and she told me there was not one there and what would I like to order, I told her I didn't want to place an order, I would like to speak to a manager, she told me she would need to transfer me and I would be on hold for a while, Finally a young man answered, I asked if he was the store manager and he said no, but he is here and I can get hom for you, another young man named Michael came on and said he was the store manager but was rude and hung up on me. This store sounds like it is run by young kids who can care less about customers or their job. I will not even try to place an order from this location again, after being a good standing customer of over 5 years, it's sad that it has come to this. I spent over 40 minutes getting the run around, when I just wanted to order Dominos...