McDonald's — Restaurant in Lake Township

Went here to pick up breakfast for my mom. Got all the way home to find out my steak, egg, and cheese bagle didn't have the steak. I went all the way back to this location and showed them there mistake. The manager didn't even bother to look at the sandwich. Just tossed it in the garbage and had them make another. No, I'm sorry for the inconvenience, nothing. Came back and gave me a bag with another sandwich and two hash browns. When I asked how I would be compensated for the inconvenience, she said, " I gave you two hash browns." Not and additionally meal or even my money back and a meal. I f#^#% extra hash brown! I gave her the food back and asked for all my money back for the cost of that meal. She told me I could only get my money back for the sandwich. Let's just say I got the full price back. I will never visit this place again. There's always something missing or very rude service. Never once have I come to them in a rude or disrespectful manner because I deal in customer service myself. So I understand what they could encounter. But to come off as if I was annoying you for your mistake.... Nah... give me my money back, and I won't ever come...

AVOID at all costs! Service is HORRIBLE. Every time I visit using the drive thru, they ask cars to pull forward and park and wait for your food. The wait is always at least 5 minutes. Today, they asked me to pull forward and I refused. I asked for a refund. My order was for a salad, fries and drink for $9.92. The refund processed was for a salad and fries for $8.82. I didn't catch this error immediately because I assumed they would process a full refund. When I called and spoke to the manager, he asked the girl who processed the refund and she had assumed I took the drink. He told me to return for my money. I said that if I didn't want to wait for the food, I certainly didn't want to return for the money. He didn't offer any other solutions. When I told him that I would be calling the Corporate offices, he said OK and hung up the phone. It's apparent that he didn't receive any customer service or service recovery training. I doubt that he was even a manager. Worst run McDonald's franchise in America. AVOID,...

It’s very sad to see such bad reviews for this location when on my first visit I witnessed nothing but pure dedication and hussle from the Manager Miguel Hernandez and his associate Jazmin Treviño. We are first to share our negative experineces and when we have a positive one, no one ever knows about it because we do not have time to praise and instead we look forward to socially attack people and places. I just want to share my amazing experience and let you all know that people in this building truly care and they enjoy putting smiles on peoples faces. Miguel runs this place like no one’s business and pushes his team to outperform expectations. Throughout my visit I saw him communicating with his team and killing the wait times and lines of crowds in no time. Our food was great and nothing complain about. I am very impressed with how this team performed in my visit. I too am a manager for a nation wide company and could not resist the urge to share this review with you...