Taqueria Los Comales — Restaurant in Lake Township

I've been buying food from here for years and I've never had any issues but today the service was terrible. I called today to ask how many tacos came in a dinner and the young lady who answered seemed bothered with my call when I asked her if I could order she snickered at me. I had her on speaker phone and my daughter was in the car with me so she heard everything I had to keep repeating to the girl my order so I asked for 2 tacos dinner one with 3 tacos the other with 4 tacos I clearly told her Carne Asada and cilantro only, mind you I was speaking to her in Spanish. We go pick up the order and go all the way home I no longer live near the restaurant and when I open our food trays they are both filled with onions. My daughter doesn't like them and I'm allergic to them. So I call the restaurant and ask for a manager the young lady that answered told me how could she help me. I explained the situation she said she would check my order then comes back online and says that she checked the notes that the waitress took and it said onion. I told her that I never said onions and I even repeated to the waitress three times because it was like she wasn't paying attention to me. The manager tells me I'm sorry there's nothing they could do. She basically told me the error was mine. Really!? So the waitress couldn't have been wrong? So instead of telling me to go exchange for the correct tacos or that she would give me credit all.she had to say was sorry. What kind of customer service is that? Our conversation got heated i didn't appreciate her blaming me for the order being wrong.She tried to tell me that they have new staff that are still in training I was like ok understandable but that doesn't fix my order.I asked for her name and the waitress that took my order and at first she was hesitant and didn't want to give them to me when I asked her again for both names she said her name was Carmen and that she rather not give the waitress name because she only spoke Spanish and didn't Under English so good but what I don't understand is that I was talking to both of them in Spanish. Once I said that I would report her then she gave me her name Carmen I asked once again if she was a manager and she said yes. Then she gave me the name of the waitress who has poor communication skills if its her correct name Alejandra. I am very disappointed in the way she handled this situation at the end she told me she would give me credit but thats besides the point I can't eat this food now. Also, both tacos dinners were ordered the same Carmen tried to be sarcastic and tell me oh I thought it was one dinner now its two well yes I ordered two dinners you have the receipt. Its not about getting anything free its about being accurate and efficient. I understand everyone makes mistakes I've done customer service all my life but learn how to deal with situations correctly. I didn't appreciate her talking with other staff in the background like mocking me or the sarcasm she gave me at the end of the conversation . Its ashame.just because of these two individuals I won't be giving comales my business anymore. Hopefully they give staff...

This review is for this location only as they all have their own way of cooking.

Los Comales is a taco joint and was not ment to serve dishes. I understand you need to tweak the menu, but when you mess up the only thing you’re supposed to be good at. You know it’s time for a change

Visited this location and was very disappointed, had three tacos

1. Asada - how can you get this wrong! The steak was bland and very jerky and had lots of nerve which made it rubbery

2. Tripa - was descent but tasted a bit old

3. Suadero - is just not what it supposed to taste like

Overall I feel they use the cheapest steak to save money, and lost what they had going back in the days, When Los Comales was one of the best in the city.

To top it off, it is super expensive now. they help themselves to a 18% gratuity, oh you don’t find out until you’re at the counter paying.

I rounded up the charge and I actually paid $6.25 for each taco, mind you I had already left a tip at the table and los Comales is supposed to be a fast food taco restaurant.

It Will definitely be the last time coming to...

WOW!$3 FOR TINY CUP OF CHEESE! Man you gotta watch what you order. Anything extra like pop,sour cream cheese etc. is like few dollars!A side of shredded cheese that you get on a taco the same exact amount is $3 if you get it on the side!They say tacos are steak but if you ask for ‘REAL’ steak they say it’s $2 extra!So what the hell am I getting in that steak taco!??Fake steak?Left over cuts from the real steak?Like the other reviews says you don’t know if it’s steak or chicken. Why is there a steak taco and a real steak taco offered for $2 extra??Number 1 place is ZACA TACOS but unfortunately there closed early. REAL STEAK BEST STEAK OUT OF ALL THE MEXICAN JOINTS HANDS DOWN. This place is WAY TOO EXPENSIVE MY GOD.And its not like years ago when they would bring you all sorts of sides as a compliment before your meal like seafood soup or dips etc. so I don’t get the prices. 1 burrito with tax will run you about $10!! Never again. I felt so stupid paying $3 for cup of cheese $2.50 for a pop and walking out of there with a $30 tab for 2 people 4...