Dunkin' — Restaurant in Lake View Township

Nowadays it’s hard…very hard to find great customer service! I stay 5 minutes away from a Dunkin’ Donuts but I drive 10 minutes to this one. When I pull up to order in the drive thru, it’s the way the manager already know what I want for me. The whole team here is Phenomenal!! I’ve never had a problem with my order, however I’m sure if I did (because mistakes happen) they would be glad to fix it. I go to this location because of the customer service mainly! Yes, of course I get my favorite frozen mocha coffee with whip cream and caramel on top but it’s mainly the way I’m being valued as a customer that keeps me coming because I can go any other location. There is plenty of parking here. This location is also open 24hrs! I barely go inside to dine in but when I do, this place is cleaned and in order. I have yet to catch anyone that works here on a bad day. All of them are always full of energy, patient, respectful, and glad to serves every customer!

Thank you...

This dunkin does NOT know how to run a drive thru. Their goal is to get you out if their window as fast as possible, regardless of whether they get your order right. I don't eat pork so I ordered the sourdough breakfast sandwich with NO MEAT. I even confirmed with the drive thru employee 3 times to not put meat on my sandwich. When I drive up to his window, he practically throws the bag into my hands and immediately closes his window and walks off. I get home and see my sandwich is covered in bacon. I'm livid because this isn't the first time, so clearly it isn't just an...

The old Indian lady and man that work there are very prejudice and rude. I have gone there not a hello to me but a hello to a white lady that walks in, this isnt the first time. The man in there is always with an attitude and NEVER wears his gloves and mask on. This location desperately needs better employees and management. There are several complaints about this man and lady online…why not do something about it since they obviously cannot handle an extent of hospitality and cannot handle working at a Dunkin’ Donuts in a good neighborhood. One day someone’s gonna...