McDonald's — Restaurant in Lake View Township

The Worst McDonalds Experience ever...(place: 1004 West Wilson, Chicago.) leaving such a bad taste in my mouth, I probably won’t be coming to any McDonald’s for a long time. I come in to order food, it’s about 7:15, Thursday Night, relatively busy. Like I hope any modern Human Being of the last century, after coming in off the street from the elements and handling highly circulated currency, Go to wash my hands. Around the corner there’s a large man around the corner of the counter with his phone out, ear buds in jamming to music or whatever, in a loud boisterous banter with a group of six people in the last booth to the bathroom. This guy breaks his conversation and laughter with whoever he was engaged with talking bought I have to pay to use the bathroom. Huh? ‘Yea, you can’t just come in and use the bathroom, you gotta order something and get a token.’ Awkwardly everyone looking, ‘um yea, I did, what is this? What are you talking about.?’

He says, ‘well, you gots to have a token to come up in here..?’ ‘What, who are you?’

‘That don’t, matter, what matters is you need a token, it’s how we do it here.’ ‘What is this, what are you talking about’. He looked serious and like he was looking for trouble.

Wow, now offended and embarrassed, as well as shocked I just walked out. I’m still not sure who this guy was, whether he was there with his friends charging for the bathroom or making a clown out of me, but if he was some bathroom attendant or McDonald’s employee or security.. He should be in a identifying McDonald’s uniform, or a security outfit. If he’s a 3rd party butler type Bathroom Attendant, we aren’t on the Mag Mile here, nor is this gang territory, but the he should be in an identifying uniform, posted by the door with a sign and/or a smile and greet people Nicly & with respect. How about, ‘Good evening sir, token please? ‘I’m sorry what’? ‘Oh, they should have told you sir, we have a policy to redeem a token for patrons do to some problems in the past. It’s for your safety and service’

That would explain stuff, that would make the awkward policy reasonable, and something I can understand. But to have done big biker or street guy, not obvious in uniform ...(if security, no radio, whistle, flashlight, badge? No sign, no admonishment? And how about the manners and tactfulness.. and not announce to the whole restaurant this guy doesn’t have a token, he ain’t using it, and better find one... it’s weird, uncomfortable, embarrassing & uncouth. What they hire this guy at cook county jail? And where’s the manager? And he if he doesn’t work there, and it was some harassing punk, why is he loitering with a large group forcing everybody to run past his gauntlet & audience?

And I wonder, out of the twenty or more people in there eating, I guarantee, one at a time, they weren’t in line with tokens to wash their hands. So either their nasty, or this was all bs. Nonetheless, I left without the food, not worth the $8...and yea, McDonalds don’t care, I’m one of billions & billions served, after this fiasco, not going to Mac for a while.... and I guarantee Never here on Wilson... Ima go to the nearest Wendy’s... not only will I get a superior Burger, they are not gonna have a posse and their token clown being awkward as hell to wash their hands off the street..

It’s...

This place is very anti-community. They constantly ignore and talk down to people on foot. They have a security gaurd to police the lobby. These security guards are used to handle customer connections and complaints more than the actual employees. I was physically dragged around dhe lobby by one. Mind you, the time before I had my service dog with me and had a beautiful exchange with a guard who has an autistic relative. The issue is that the gaurd should never be the main point of contact for the customer. The employees shouldn't feel empowered to ignore those who come in on foot. Those people are the community.

I went in on memorial day and it was bad. There was a line of customers and no one at the register. Someone behind me complained, asked if someone was coming to the register and was totally ignored. I said it a little louder, nothing. Then, assuming positive intent, I assumed they couldn't hear us. I raised my voice enough to be heard by the nearest employee. "It is wrong to give customers the silent treatment just because they can't afford a car."

The gaurd asked me to leave. I thought this was uncalled for. I can't always physically make my meals, so this awful location is important for me. Generally when you are told to leave, you are not allowed back. To be fair, m am disabled so this was more important for me. I hadn't discussed my disability with the gaurd. I simply told him, I hadn't done anything to merit being kicked out and he couldn't actually intend to physically remove me. (I honestly didn't think he could legally touch me if I hadn't broken some pretty severe rules.)

This man then grabbed me, dragged me around dhe floor. Got in top of me and started to bend my wrists backwards. I refused to leave. He told me I wouldn't be allowed back, which meant I had to wait for an actual police officer to show up and assure me that I could still comeback.

I am white and male bodied. If this location is OK treating a white man like this in a predominantly minority area, what are they permitting to those with less privilege? Why do we need security at low income dollar stores and fast food chains? So people with the lowest levels of luxury and highest level of needs being unmet can be denied even the most basic privilege of customer care. They can make it a punishable offense to complain. They no longer have a manned hotline. I guess they redirected the funds toward mall cops. But unlike mall cops, these guards are apparently empowered to physically grab, drag and harm your body without an appropriate level of provocation. So be careful. 💜 The satisfaction an officer gets, the smirk he wears as he has me literally on the floor up against a wall says it all. By the way, the smirk arrived with the physical confrontation as he started to bend my wrists the wrong way. He refused to give his name, but I don't want anyone thinking I am talking about any of the officers I have had positive...

I go to this location a lot because it’s pretty close to me, but MOST of people who work here never greet (greet as in ask customers who are standing there which is many every-time I come in) most folks which listen…I dont actually care really I dont BUT when I see that they start greeting ‘certain’ folks and giving their orders out immediately (mind you I’m watching them just making their orders and handing it out) when I’m literally watching my bag sit on the counter for like three minutes and then they keep giving out orders and going around me to give it out instead of asking me what order is mine like every other food place? I do get confused and wonder why they looked at me several times but didn’t want to say anything at all. I’ve worked in food service and that’s the number one thing we did when someone walks to the counter to pick an order up. That’s not really too much to ask so,,, yeah. I only go there because it’s the closest but absolutely horrible customer service. I’m mainly talking about the older employees too it’s interesting the younger employees (around my age Or probably a little bit younger) are way friendlier and seem less raci- I’ll just stop my...