Oberweis Ice Cream and Dairy Store — Restaurant in Lake View Township

I want to add to this post: Adam below said to reach out so he could hear more and help-- I have now emailed him 3 times and he has yet to respond.

I went to Oberweis this weekend. I went into the store and a family of 6 was in front of me. The lines were a little confusing because on the right- it made it seem like the line was for the freezer section. There were also circles on the floor throughout. It was only the family of 6 and then myself in the store. The family ahead of me was taking a lot of room (which is totally fine), so I stood on a circle to the left and back of them while they ordered and got their food which took about 5-7 minutes. During this time, another larger family (4 people with kids), walked in and saw me. I guess they went to the left dots (near the freezer), I thought it was because the other family was in the middle and I was to the right- this made sense given the time of social distancing. Anyways... the family in front of me finishes, and I walk up to the register. The women at the register SCREAMS (not talks, not polite) at me that I was not in line and it is not my turn. The family of 4 who came in after me did not have an issue with this, as they saw I was there first and did no oppose. There are no dots that say- Wait here, next in line, etc. I chose a spot that was socially distant from kids running around, that was also as close as possible to the front of the line- as any normal, sane, person has. I should also mention I hadn't been to this store during covid times, so I was not aware of the process because to be honest, the dots on the floor and the order/organization isn't super obvious (which is fine if the staff are normal and accommodating). I turn to the family behind me to make sure it is okay I order, they say- yes, please order. I order my food. The rude cashier than yells at me 2 more times to tell me how I did not wait in the right place and it was not acceptable. Okay- GREAT, I get it. If there was a next time (which there will certainly not be) I know where to wait. I then pay, get my ice cream AND AGAIN, she made a rude comment in an unacceptable tone, telling me how I need to learn where to stand in the future. I could not believe that after the first conversation, which I was polite, and said, oh thank you for letting me know- i appreciate it and was trying to social distance, that she continued to bring this up and yell at me. I have never been treated this way, especially given the world we live in, it is unacceptable. I will not be returning to Oberweis and I suggest that management looks into the...

My husband and I went there on Wednesday 2/26 . The place smelled bad. Almost like rotten milk or a wet dirty mop. I don’t know what it was, but it stunk. We ordered two items . Two ice cream scoops(1 butter pecan+blueberry pie) in a cup and a Reese’s Frostbite. The ice cream flavors were delicious. Consistency was fine. My husband’s order took a while. Two employees were cleaning a machine. We figured it was the machine they needed to make his order. We went to sit down and the first two tables we walked up to were visibly dirty(sticky). We were the only two customers there. We found one that was fine and we waited. We initially planned to sit there but the smell was so offensive. Finally after 10-15 mins the young lady handed my husband his order. We decided to leave and go eat in the car. To our surprise the Frostbite was more like soupy ice cream with Reese’s in it. It literally drip/poured. A straw would have been ideal for that type of consistency . It was awful. We didn’t even want to bother going back because we didn’t want to wait another possible 10-15 minutes. The smell was also a factor! Sheesh. The employees were fine. Greeted and thanked us.

Definitely don’t recommend this place. Every time there is something wrong with the consistency of the ice cream and the place isn’t...

What should have been a quick stop into Oberweis turned into a frustrating experience. We ordered two small milkshakes. Ten minutes go by, and we are still waiting. We have seen numerous people who came in after us receive their order. There is not one, not two, not three, but four workers besides the cashier making the ice cream. How hard is it for one person to throw ice cream into a blender?

We have now been waiting fifteen minutes, and we still haven’t received our shakes. I inform the cashier, who then after checking, returns and informs us that they lost our ticket, that they will start making our shakes now, and that it should be about five more minutes. So I’m expected to wait another five minutes, for a total of twenty, and pay full price? I don’t think so.

The cashier says we can either have our milkshakes made or we can receive a refund, but not both. What a joke. I ask for the refund. While refunding me, I inform her that another couple has been waiting even longer than we have and they might want to check on them. The cashier responds by telling me I’m being rude with her. What?! Meanwhile, the manager is right beside her, witnessing and hearing everything and does NOTHING!

That is not how you run a business or retain customers—I will...