Smoothie King — Restaurant in Lakeland

Smoothie King on S lakeland FL,33803 robbed me and my husband!!! I'm only leaving one start because I had to in order to write the post. My husband purchased a 100$ gift card for me using his credit card on 8/30/2024.The very next day I went on my smoothie king app to order me a smoothie and when I put in my GC number it kept saying certificate cancelled and I don't know what that means at all.I work right next door to smoothie king and go there almost every day to get a smoothie hence the reason my husband just got me a GC.I go into work on 9/2/2024 and stop my smoothie king to buy a smoothie with the intention to use my GC to pay and once I get up to the register it took about 3 of the employees to try and ring me up using the GC saying that It's not working for some reason and did I have the receipt.I did not because I wasn't the one who purchased it,So I waited on my husband to get his bank statement and we went back up there to show them we did purchase the GC and they looked me right in my face and said well we don't have ownership of the GC's and that they come from another company so that I have to call corporate and get them to give me my money back!.I found that highly unacceptable they literally took 100$ off of my credit card and then the manager FLAT OUT REFUSED to help me in anyway shape or form.Compensated me for nothing.But here is where is get's better my husband's bank told him because it was a GC and he purchased it himself and it wasn't a mistake that they were not going to dispute the charges either!!! He finally told me that it looks like were trying to do something fraudulent because Smoothie King never informed anyone that we never got the funds on the card.So in the end the store manager of the Smoothie King refused to help,The bank refused to help and The police said we need to take them to court because it's a civil matter and they don't handle that.Needless to say that way a major disappointment to say the least and I will never...

What a shitty experience. Went in with my grandchildren aged 7 and 9. This is the second time we have visited in about a month. The first time, my granddaughter ordered a smoothie that she didn't like. Not SK's fault, but It made my communication with her about what to order more important. We walk in and I thought I was in the Club. The music was so loud, I couldn't communicate whatsoever with the kids. When the cashier goes to take the order, I told her that I couldn't hear anything because I have a cochlear implant and the volume made it impossible to hear. I asked if they could turn it down and she said " Sorry." The children managed to give their order, I didn't even attempt to order for myself. Went to the other end of the counter to pay and a girl with a dog came in. It was busy and there wasn't really room for the people, much less the dog. It was not a service dog. I am allergic to many animals. Florida Statute 509.233 prohibits animals other than service dogs to be inside a restaurant, although they may be in designated outside area. We won't...

So, I once again stand waiting in thee worst Smoothie King, ever. I can't help but think; This store no matter the crew on shift has literally never not somehow wasted 20 - 48 minutes of my time waiting on them to get my complete order correct. I never make reviews but this store is so bad you need to cut your loses, demolish this store, salt the earth so nothing grows, make a smoothie in the old ways, bury it upon that spot, place a stone monument that reflects this store's monumental failures, and pray your two dimensional toga wearing god forgives you all for your heresy. I would pray the pale god of the sun colored cloth shows you mercy, but after the overwhelming level of anger that could only be matched by being stuck behind a Swift semi driver and the unfathomable sadness I have felt in your corrupted walls that blend nothing but moldy fruit and lies, I frankly don't know if there is a god anymore. In summary I hope the Gladiator® gives the store a Power Punch Plus® and The Hulk™ puts the store in The Shredder®. I'm done with...