Teriyaki Madness — Restaurant in Lakeland

First time visiting! After an evening walk- no one was there. I ordered teriyaki bowl with fried rice and sat in.. i was thinking at some point I thought I ordered fried rice and looked at the ticket, in the midst of eating I went up and let the cashier know I ordered fried rice and you gave me white rice just refund the difference- $1.50 up charge, my order was $15.50 for the jr steak bowl with fried rice. She said she did not know how to do it, she was going to tell someone in the back, I said I will be sitting here, I wanted to just finish my food since I was almost done. A young lady from the back comes over after time with fried rice, I told her no I don’t won’t anymore rice I can’t eat all this, she said she could not give a refund but can give a voucher. I am telling her I just came from a walk I am not trying to eat all this, and I said I guess I can taste the fried rice since you brought it out, it was very hot. I was pretty much finish with my bowl with some white rice left from my dinner as that was enough and I was full. I went back up as I was leaving asking where is the voucher, she went and got the same young lady from the back and she said well you ate some of the rice, I am like I did taste the fried rice since you brought it to the table, I did not ask for more rice, I asked for the refund for the up charge since I had already been eating the white rice, you just brought this fried rice to the table after the fact and said you can’t give a refund but a voucher, then she said she told me it was a quick fix?? I left the rice there as I did want more rice and then she lied about saying she told me it was a quick fix when I did not even see her until she came later with the fried rice as I was finishing my bowl. Her name is Leslie, that was a bad experience and very unnecessary of her making that up....

Some time ago, we asked for their vegan and oil free options. I talked to a kind and knowledgeable chef who said we could have their tofu, ask for it vegan, he said. He also explained we could have the vegetables blanched and that would be an oil free option. Got it! We had the spicy version.We enjoy spicy food. He prepared it and it was delicious with the right mount of heat. We personally thanked him and told him we would return.

Went back and tried to place the order the way he recommended. The attendant and kitchen staff acted like we were ordering an impossible. No, we can’t make it without oil. Rather than keep arguing, I agreed to have them use as little oil as possible. Whoah! The tofu was soaked in the spicy sauce. It was inedible. Given the counter experience, we ate what we could. It was not a good experience.

But, we had enjoyed Teriyaki Madness’s food in the past. We wanted to give it another shot. Today, I tried placing the order using their website. That way I could state “vegan, vegetables blanched, no oil, please.” After what seemed like a long wait*, we got our food. Again, the amount of heat added made it inedible. Are they adding an excessive amount of heat to compensate for the lack of oil? Are they annoyed by a special request? Given the demeanor when I inquired about our order, I didn’t feel a conversation about how to make it better in the future would be productive. Besides, our mouths we uncomfortably burning.

We have enjoyed this place in the past. Service was friendlier too. After today’s experience, we can’t return.

It took 20-25 minutes to prepare. The place was empty and I didn’t see lots of take out orders going out either (the...

I have made several delivery orders on the Teriyaki Madness app and had not had any issues until tonight. I called the restaurant when it said Completed on the app, but I hadn't received anything at my door (I checked my neighbors and downstairs as well). The person who answered said that they use Doordash for their deliveries and he wasn't sure what had happened, but that he would call the driver and call me back. He called me back about 15 minutes later and said that the driver didn't answer his calls and there was nothing he could do since the owner wasn't there. But that she would be there the next day and would give me a call back and either give me a refund or a coupon. I asked if they could make the food and redeliver it since it was late and we were very hungry. He said no, but if I put another order in the app that Doordash will deliver the new order. He would not give me a refund either. Doordash called me about 30 minutes later and told me that the driver cancelled after picking up my order because the road to my apartment complex is closed (there are many roads to my apartment and one is under construction). They asked me how I wanted to proceed and I told them that I would still like to receive my same order of food since we were very hungry. They said okay and that they would let the owner know. I didn't receive another call back. The food finally did arrive after 10:30pm, but I was supposed to receive it at 8:08pm. My family and I will not be ordering from Teriyaki...