Texas Roadhouse — Restaurant in Lakeland

Yes, I'm a glutton for punishment; however, only because people keep giving me gift cards to this place, I keep dining here. "Maybe I'll get lucky next time", I'll tell myself.

So, on 05/31/24, me and my wife dined here. As is my practice, I requested that they bring out some bone-in Rib-Eyes for me to view. For some reason they don't keep them in the display refrigerator? They didn't have any cut so they seated us with the promise of bringing a few for me to select.

Per our waitress the person who brought out the steaks was the owner of the franchise. The steaks she brought looked awesome! I picked one and requested that it be cooked medium.

When the steak arrived via another server, it looked overcooked, but I decided to give it a try. And yes I did the cut the steak in the middle test. It was barely light pink. However the cut test did not account the extreme ends of the steak.

Not only was it over-cooked but portions were burnt and charcoal like. When our waitress arrived, she took one look at the steak and totally agreed. She exclaimed "I can't believe they tried to sell this steak to you?"

She took the steak back and promised me a better one, unfortunately by the time they cooked another one, my wife was almost done eating.

The next steak was barely better. It had burnt particulents all over it. It may the meat feel gritty and taste burnt.

As a former cook I'm aware that after cooking a lot of meat on a grill, you have to clean and scrub it to prevent this from happening. The waitress, who was excellent, confirmed that their cook was new. Ugh.. I have a few more gift cards to use there still hoping for a good meal.

I'm deeply disappointed in my last visit to Texas Roadhouse, which occurred on 08/18/23.

I'm one of those guys that takes delight in choosing my steak either from the refrigerated display case located in the lobby. Upon reviewing the display case I left disappointed due to the lack of marbling in their Ribeye steaks.

After recovering from my disappointment, I asked to see their Bone-in Ribeye. They keep these in the back and are only available to view upon request.

The Bone-in Ribeyes taken from the back were almost equally poor quality; nevertheless , I decided to take a chance and selected one.

When the steak arrived I dug in. It was as I expected very chewy from the lack of marbling.

9/22 Consistently the best steak in town. An added bonus is your ability to hand pick your steak. FYI they keep their Bone-in Ribeyes in the back not in the display counter. They'll bring them out to you soon your request. I. Our most recent trip, the manager was very helpful and even gave us a...

I came here to dine in because I had a coupon for 2 free kids dinner entree that' my daughter recieved ar school. I usually go to longhorn ,ither way I was excited to try a new steakhouse because who wouldn't? Right? Well as soon as I got their their was a weight, cool no worries,but than into 15 minutes of my weight I didn't know it had been that long I went to the host stand and asked how much longer?(granted I understand their busy cause of graduation but I had 4 kids with me so time seemed longer than usual,I am not blaming that on them at all for that but their response) manager proceeds to tell me in a condescending voice you were quoted 45 minutes just 15 min ago, fine no worries I move on ,than they kick us and several ppl out the restaraunt cause that's not their waiting area outside is (in this heat) . W.e fast foward to finally we're getting sat and our server to start of was pushy and seemed not to care about anything but me and ny husband were going to eat, I put my kids food in and me and my husbands app order in , when I told him I was going to chill drink and than order he proceeded to curse and went to the p.os slamming in our order, I saw him make a a comment to our later server Lindsay something so when me and her made eye contact I told her to please come over in a motion and she came. I asked her what was up with my server and she made this comment that that's just the way he is . I was really not happy , later on I stopped her to order 2 more drinks cause this guys was no where to be found, and when she delivered the drinks she mentioned she would be taking over the table thank god but my over all experience and 1st guest perception was ruined already, no manager or nobody came to check up on , so crazy cause I always expect a follow up from management when a guest feels upset , guess I wasn't that important,but if this is the service I have to deal with everytime I go to a Texas roadhouse no thankyou!

Update

You guys are ridiculous you offered mea 30$ voucher when I spent over 180 dollars

Unacceptable the service was horrible and for a first time guest and the manager was unprofessional especially after everything I went through

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We have been coming to Texas Roadhouse for years. It’s our family favorite. Not just this location…but several locations. The last few times that we have been to this location our food has been mediocre at best. We rarely eat steak so when we do, we want it to be on point. Also my husband and I rarely get date nights without the kids, so when we do we want to enjoy our dinner & time together. We work a lot of hours to make our hard earned money and if we’re dining out , we don’t mind paying for a good meal, but we at least want it to meet our expectations. The last few times our steaks were extremely overcooked to the point that we sent them back. Last time it was my husbands (and nothing was done to make it right) and this time it was mine. So we sit there, hungry, watching our significant other eat/finish their meal while waiting for the other to be recooked. I ordered an 8oz fillet last night, cooked medium and it came out WELL done…like a charred, hockey puck. Our server (Rich) seen it and immediately tried to make it right & took it back to have them cook me another. It took some time, and my husband felt bad eating without me, so he shared his NY Strip with me (which was mediocre at best) and a young lady bought out the other fillet (which was definitely not an 8oz) but I didn’t want to say anything, and again was over cooked 🤦🏻‍♀️ Our amazing server seen it, and felt terrible and wanted to make it right, so he had it removed from our bill. I got a to-go box at that point so I could use it to make steak and eggs for breakfast because it wasn’t a fillet that I would ever order again. Worst fillet I’ve ever had. My husband and I agreed that we would never be back. The ONLY reason we would ever come back to that location is because of the EXCEPTIONAL service and attentiveness of our server, Rich. He is one of the best servers we have ever had. Thank you, Rich, for helping make our bad experience, somewhat better. You are clearly a rockstar in the F&B industry. So thank you. If we come back, it will be...