Subway — Restaurant in Lancaster

This is my favorite Subway! Fresh food, great customer service and open 24 hours a day! Then I met Brandon. Brandon Brandon Brandon, everyone knows that greeting your customer is the very first step in giving excellent customer service! Brandon you failed! My family and I were not greeted whatsoever! Keep in mind, it was late night and we were the only customers at that specific time. I let Brandon know that he didn't greet us and instead of apologizing and then using that opportunity to greet us, he decided to "nitpick" about the mask. He tells me to put it on very harshly I may add! ( I couldn't find my own mask so I had to use another family members mask and it slides down. ) Respectfully I put my mask on and as I'm doing so harshly again he says, "Over your nose!" At this point I recognize I must be the bigger person in this situation because clearly he has some issues. The whole rest of the ordering experience was extremely awkward and rude. His tone of voice and mannerisms as a whole was very off. If there was other options at that time of night I would have definitely left. I'm sad and embarrassed I had family with me from out of town and had spoken earlier about how good this particular location is! On the ride home everyone agreed that Brandon was mean and aggressive. I hope he gets the training that he desperately needs to fit in at this location. Otherwise this particular restaurant will suffer greatly because he doesn't know how to treat...

I recently attempted to use the SUBWAY app to take advantage of the $6.99 foot-long promotion. As soon as I opened the app, this deal was the first thing I saw, so I clicked on it, selected a participating store, and added my order. When I entered the coupon, however, I was met with a message saying, “Deals and offers are currently not available”—even though this was a participating location.

Disappointed, I decided to go to the store and see if they could honor the promotion in person. From the moment I walked in, things didn’t improve. I wasn’t greeted, and I felt like I was more of an inconvenience than a customer. After finally getting the attention of an employee, I explained the issue with the app and asked if they could honor the promotion in-store, given the system malfunction. I was told, “No, you have to do it online.”

It’s frustrating that the app promotes a deal prominently but fails to support the purchase process, and that there’s no backup plan in-store when customers encounter tech issues. A smoother, more customer-friendly approach would go a long way—whether that’s ensuring the app works consistently or training staff to handle these issues in a way that leaves customers...

Called number said that all the staff is busy in automated system I'm here to pick up a delivery I work for doordash And the light dark-skinned lady was rude and said how I needed to call the number on the and I said I did and she did not believe me until another costumer backed up what I said. And when I pointed out the sign in the photo says there open 12am to 7am for the next too weeks. And she makes a excuse saying who ever made and posted it. Typed it wrong. I tell them about how long bc I have other orders. And she goes we haven't started it we are short staffed and all im hearing his complaining as they take to a pervious employee who just chatting with them bc the other female working had texted them complaining how she was left alone for 1 hr. And the other girl like what you going to do Thursday. If there's this much issues with just staffing alone and apparently this weekend this location going to be closed Mayne you should just close and focus on hiring actual reliable trustworthy people. And retrain the ones you have. Considering 1 of the 2 working rn is putting in a 2 week notice I got here at 12:10am and I'm leaving...