Subway — Restaurant in Lancaster

My family wanted to get the foot long deal that subway currently has going on by ordering through the mobile app. I got a Tuna foot long and paid for extra American cheese. On my special instructions, i added “please put the extra cheese i would really appreciate you guys”. When I went inside to pick up my food, I was greeted by friendly staff, was handed my sandwich by a very kind young gentleman and was on my way home. When I got home I saw that there was a note written on the paper of my sandwich saying “we appreciate you as well” and I smiled so big! I thought that was just the sweetest gesture. It was something so small that only took a second of someone’s time, but they put a smile on my face. The food was perfect and the extra cheese was included! I was at this location today 10-16-24 around 3:50pm-4:15pm and unfortunately do not know the name of the employee that did this, but I want them to be recognized and hope that this helps. This is a great location with great food and service. I definitely...

I received a $1 off a regular sub coupon so I called in and asked if it could be applied to a wrap. The male associate was very rude and told me no. So I go to place an order for a regular sub online. Right after, I notice the coupon didn't apply. So I immediately called in and got the same associate. I asked him to cancel the order and see if he could issue a refund. He told me he'd cancel it but wouldn't and couldn't give a refund. I asked for a manager, he replied one wasn't in.

I asked what I should do. He told me I'd have to contact Subway directly because he already hit confirm. I couldn't believe I'd have to waste so much time because he wouldn't help me in any way. I also know full well he was lying about not being able to issue a refund on an item I didn't receive and was never even made in the first place.

This is the worst Subway franchise I've...

Lets just say, I waited over 40 minutes to pick up 4 sandwiches ordered and paid for thru the app. Why you say.. because after sandwiches were made the first time. The subway girl gave them to the wrong person. Excuses not needed, nor reason, or even an apology for the mistake. She did make sure to blame every one except the girl in the mirror. Not going back to that location. No recommendations for ordering from this location. Except..choose a diff store. Theres a drive thru Subway just a few miles east on Ave. J across...