Munchies — Restaurant in Lansing

Can't speak about the atmosphere because you can't see anything. Told them I haven't been there in quite some time and never tried their seafood as all I have ever gotten his their spicy chicken and wedges; spicy chicken is hit or miss as they typically don't have consistency with the amount of spiciness. Asked what seafood they have and if they have shrimp. They said Yes. I asked what kind and she said jumbo shrimp.. 6 for 12.99. I figured pricy but I really wanted some shrimp and so I agreed. As I'm driving home I pull out shrimp that looks like what you would buy in a store... Definitely not even jumbo. I drive back bring up my concern and she quickly points to the no refunds. Told her they got me but why act as if you are selling jumbo shrimp. I asked why it wasn't explained to me that it was butterfly shrimp... not jumbo shrimp. She said most people know what they are getting in which i quickly retorted i told you I haven't been here in quite sometime and asked you what you had for seafood meaning that I didn't know.

I don't make many negative reviews but as for as I'm concerned no refunds just goes to show that they don't want to do good business. Any refund given can be written off as a business expense and I brought all the food back. I clearly wanted jumbo shrimp and paying $12 for 6 when I can go buy a...

Ordered a 12 piece original song order. Got home, handed it out to my guests, who ate if and we then found out it was spicy. Called the store, spoke with someone who told me to bring my order back, it would be replaced at a 12 piece. Get there, get the food, get back home and open it. 7 pieces. Called the store back, asked to talk to the manager. Lady on the phone said no one manages the store. (Clearly) Explained the situation to her, like we didn't just talk on the phone. She said well, Ashley told me to replace what you brought back. When I asked to talk to Ashley she said she left. I said I just want what I originally ordered, never mind the fact I've now went out of my way, time, gas, and had to tell my guests to stop eating their food. She said I don't know what to tell you, I didn't make it wrong. I said I don't care who made it wrong, I'm asking you to make it right. She said there was nothing she could do. All I'm saying is, I'm...

Don't spend your money!! I purchased a 10pc dark spicy and paid with cash... got home and looked at the dark chicken and took a bite. OMG....the chicken was HARD and SALTY . I threw the pieI was eating away and headed back to the store. The female cashier asked me what was wrong and I told her. I explained that I didn't want the spicy and would take the mild because I was sure that the other spicy chicken would taste the same.. in comes male mshift manager who told me that there was nothing wrong with the over hard and completely SALTY chicken... I told him that I would take mild or just refund me my money, of which he was unwilling to do either.. I asked again and he replied with nastiness "I don't know what to tell you cause I'm not doing either"... I looked at him and the cashier who knew the chicken was unsatisfactory and the rude manager holding the unwanted...