Snow Ice Cream & Tea — Restaurant in Laredo

I’m a regular customer there at Snow and I love getting the double cheese berry. This particular day I was really craving the cheese foam so I asked for extra. I was willing to pay for more so I asked “do you guys charge extra?” And he said “no, we can do it” so I was like oh wow! Nice okay thanks. So fast forward, I get my drink and it looks perfect. I’m in the car drinking it and I opened the lid to drink the cheese foam and I see that there was very little cheese foam and it was just rimmed with it.....my face went from a smile to a frown. I couldn’t believe this. I’m really offended that this happened when I was willing to pay for more. That was the last time I went....

Everything was perfect til we ordered an Oreo milk tea that taste like straight tea. We told the cashier Nicole if she can change the drink to something else or fix the drink by adding more Oreo and she said that it’s not really Oreo. She said it’s only made with tea. So I asked why it would be named Oreo milk tea and she replied because of the color. The whole time she was making faces at me and my daughters and said she would change it only this time because that was what we ordered. First and last time going which is a bummer because it’s a cute place to take my girls. I guess businesses now at days don’t know...

Giving a 5-star review since each time I go, I get attended to really well. But this last time I went was about a week ago, two girls were making my ice cream and drinks in gym outfits, and I found it a bit off-putting since they used no gloves for my ice cream, as well as it did not feel clean for someone in gym wear to be making my orders. Since it's a restaurant and they are not outside or anything. Besides them, I enjoy this place and all the anime collection...