Starbucks — Restaurant in Laredo

As a Starbucks goes, it's nice and functional. The coffee is usually good, unless their slammed, at which point the drinks are usually mediocre because they're trying to rush them out. They do have very, very limited seating indoors. I'd say only about 20 seats. They have more outdoors in a seating area, but it's too dang hot here in Laredo for that. They should have just extended the building to the outdoor area and that would have fit another 20 seats.

My main complaint is the parking and drive thru. The planners of this location did a horrible job on the drive thru location. It's always incredibly busy here, and the drive thru backs up into the drive way for the entire shopping complex and creates massive traffic jams. Parking is very tight too, especially if the drive thru is backed up. I recommend parking away from the building and walking over. That way you won't be traffic jammed in for 5-10 minutes when you...

Stopped by to grab a coffee today and the female barista at the register was extremely rude. No eye contact -no thank you, she didn't even tell me my total. Just looked at me like I was inconveniencing her with being there.

Then I walked to the bar to wait for my drink. There we're about 8 prepared drinks just sitting there. This second barista wasn't calling out names or orders. Just making them and people had to figure out what was their drink. I asked the guy what drink he just finished and he forgot. The customer service at this location gives a very poor brand image of Starbucks. The GM -Gilbert -should definitely incorporate better customer experience training.

I'm definitely going to stick with Starbucks runs in San Antonio and skip them when I am in Laredo. So much for creating that "Third Place" when at a Laredo Starbucks. Corporate should look over this...

My biggest complaint with this Starbucks is not the wait, it’s the barristas. Overall they are friendly, but they are completely inconsistent with the coffee. I order the same thing everyday, and have been doing so for years. I can’t say that I have ever had the same consistent coffee. One day it’s too watery, another day the coffee taste burnt, another day they bathed it with creamer, another the temperature is warm and not hot, another too sweet …..And every now and then it comes out perfect, ….can’t figure out how they can’t get it right on a daily basis, especially since the order is simple. 4 shots espresso in a small cup, splash of steamed milk, and one raw brown sugar. That is it pretty simple. Overall, very clean location, a little slow but this is mainly because it’s a busy area. I would give them higher stars if their barristas were all on...