Road Runner Burrito — Restaurant in Larkspur

RoadRunner Management

You really need to fix the online ordering system or at least teach your employees how to fill orders that come via online. Our orders are never ready on time or have even started to make the order whenever we come to pick up the food. This last order tonight was made online 35 minutes before we arrived to pick it up and the cashier didn't even know about the order. He then said it would be ready in 5-10 minutes. However, it took another 15-20 minutes for them to finish even though there was no one in the store at that time.

I am sending you this complaint because you do have tasteful Mexican fast food that is good and convenient to local people when the orders are right! It's a shame to have such bad customer service from your staff that mess up orders all the time. Believe me numerous people make the very same complaints. I hope you find this email useful in improving...

I simply loved Road Runner Burrito. I live in Texas, and it's know we have fabulous Taco's. I was visiting a friend in California and was getting a tad hungry, so I saw a shopping center and figured I could find something quick to eat. This is when the magic happens. I saw Road Runner Burrito, and decided to give them a shot. Boy was my belly happy that I did. I ordered the Fish Tacos and they were a culinary delight. Without a shadow of doubt, they were in the 3 best tacos I've ever had. I promise you, if they were in Texas, it would be a weekly visit. The fish was grilled to perfection and they added just the right amount of slaw on top. Simply a fish taco executed at the highest level. Road Runner gets two thumbs...

I went in yesterday And orderd the steak burrito. Was told that the salsa on the burrito was medium heat To only take it home to have my mouth burning! Went in today and told them about it to have the cashier stare at me blankly, although, he took my order the day before therefore, already lousy customer service. I ordered the same today trying to give them a second chance. And today no cheese on my burrito, as well as, jalapeno peppers in the salsa he assured me wasn't hot. Super irritating to have two lunches in a row ruined. Would like to...