Burger King — Restaurant in Las Cruces

It was lunchtime, but it wasn't busy in the drive thru or in the lobby. I arrived at the same time as the white car in the other drive thru lane to pickup my online preorder, but she told me to wait, the took the white car's order. While they were ordering, a green car pulled in behind them and waited. The white car pulled forward and the green car pulled up to order screen. Again, I wvs told to wait and she took their order, too. The green car pulled forward and I was still waiting, and waiting. I wondered if she forgot I was still waiting, too, even longer than the green car. Finally, I backed out of the drive thru and parked to walk inside and stood at the counter until one of the two workers turned around to notice me. Suddenly, the power went out and everyone began running around, ignoring me. Two minutes later, the power returned and I was able to explain what happened. He apologized, then she apologized and I was handed my order and offered free fries. I apologized and explained about being in a rush for my pickup order and getting upset about being told repeatedly to wait while others were helped before me (and I had a prepaid order ready 10 or so minutes ago just to pickup). I refused the fries and, instead, asked for a soda. I left feeling this was handled satisfactorily, however, I would have preferred not being told to wait--twice--in the drive thru lane while she helped two other cars in the other drive thru lane. I might have understood more easily for this screw up if the restaurant was even moderately busy, but it definitely was not busy in the lobby or...

The playground is the main reason why my kids like to go to this location the playground area does get very hot they need better ventilation.The food was decent, however I asked for a whopper jr with cheese and they forgot the cheese which I understand it happens now when I went up to tell them the very nice cashier(Saylor) said no problem we will remake it which I didn’t want to keep the burger I was happy giving it back now the Manager(Dominic)told her just give her the cheese. I’m talking about cold slices of cheese I said this is cold manager said we can warm it up for you I said yes please because what other option do I have he proceeded to touch the burger and I just said it’s ok you can touch it every one else has touched it any ways he then got upset about my comment and ask the employee to remake it. That should’ve been his first response instead of trying to give me cold hard cheese I was basically making my own burger up on the counter. Very unprofessional of his part even the cashier couldn’t believe it. I still can’t believe it. The restrooms are locked to you have to ask an employee to use them which is not very convenient. Also I asked for regular chicken fries and I’m pretty sure some of them where spicy not regular. I’m only giving them 2 stars on service because the cashier doesn’t deserve 1 but the manager needs...

The girls working behind the counter were phenomenal. The ONLY girl making burgers was working hard. I just dont understand how the Male manager could be such a nagging princess. Poor girl was busting her butt and all he did was stare and expo like a snail. "This is why you need to be stocked up" he said to her INSTEAD of being a LEADER and stocking her up really quick. I know its fast food, but when you're working at ANY restaurant, you guys need to be in sync. I was a sous chef for yardhouse in California for years. If I see someone going down, I set them up for success, not call them out for getting hit with a rush.

As for the gray haired Pizzaface Baboon looking nagging pig of a supervisor: it's your store, take some responsibility for it and help them, empower them, dont discourage them. The reason she kept "talking back" was because you literally were just pushing frys around and yelling at her to stock up AFTER yelling at her to hurry up and make the next 3 orders. You dont need 2 expos. Grow a pair, bud, shes working harder than you. If that were in my restaurant,...