HTeaO - Las Cruces (Main & Spitz) — Restaurant in Las Cruces

I come here often because the tea is genuinely so good. Refreshing, consistent, and always made right. The drinks are what keep me coming back. I don’t usually leave reviews, but after my last few visits, I felt the need to say something. The staff here are incredibly kind and do their absolute best, but it’s clear they’re stretched way too thin. It honestly looks like chaos behind the counter. It feels like they’re doing the job of double the people. I especially love coming by for gallon deals like the one they had for Memorial Day. But the wait time this weekend was incredibly long (almost 20 minutes), and it was clear the staff was overwhelmed. With a big promotion like that, there should’ve been better preparation. More staff, more structure, something. It just didn’t seem fair to the team or the customers. It honestly felt like the store just isn’t equipped to handle that kind of volume. I love the product and respect the workers, but it’s frustrating to see them put in that position. Promotions are great, but only if the location is actually ready for the response. Hopefully next time, they’ll be...

Left feeling extremely disappointed, saw so many good reviews. I downloaded the app and signed in I received an email stating a free huge tea for free just for signing up. I go and try to get the tea, the gentleman behind the counter was of little to no help at all. Tried to show him the email and he stated I needed to go to the app which I did. I could not find the free huge tea on the app or the points section. He walked away from me while I’m struggling to find the claim for the tea. After a while I just walked out of the store. Both cashiers looked very uninterested in helping me. This was my first time ever going in and the taste it left in my mouth was horrible. I will be sticking with Raretea, they are MUCH more friendlier and actually look like they want...

The tea was ok, but the little girls taking the orders are extremely immature and condescending. My husband has a bit of an accent and they were having a hard time hearing him order and kept giggling through the mic, so I proceeded to tell them the order from the passenger seat so they could understand. When we got to the window to pay and get the order they handed us the wrong drink and when we told her it wasn’t what we ordered another little girl proceeded to tell her that wasn’t our order, that we were the ones who “yelled at her.” Maybe they need better training in customer service and to learn some better manners at home from their parents. We won’t...