KFC — Restaurant in Las Cruces

I went in to KFC on New Year’s Eve at 7:15 pm. Paper sign on the door says they will close at 8:30 pm. I go inside, and the woman greeted me with, “We’re out of chicken.” I said, “What?” She said “Yeah, it’s New Year’s Eve.” I said “Okay.” and turned to leave and she laughed at me saying, “Happy New Year.”

So, basically, I was told to, “F* off and have a happy new year.” This is how felt when leaving. Is that how you want to treat paying customer?

First off, I’m to believe the store completely ran out of chicken, which is their whole business. That means on January 2nd when they reopen be closed due to lack of food. More likely they stopped cooking at 7 and are turning away all paying customers. That way when the 8:30 ticks around, everyone can be out the door at 8:31.

Secondly, I don’t care that it’s a holiday. If you set the hours for 8:30, you finish every last order and then shut down. You want out by 8:30, then close at 7, finish your last order, clean up, and leave. I hope the store manager is okay paying their employees for an hour and half for them to mock and turn away paying customers.

This isn’t the first time I’ve had issues with this location. A few weeks before, I ordered a 12-piece meal, half original and half grilled, all dark meat. They didn’t have enough chicken to make the order, so they wanted to sub extra crispy. Whatever, fine. 2 minutes later, they had “too many people in the drive through” and the manager was prioritizing them, so they had no more chicken to complete my order and gave me a refund. I offered to wait but they told me they had no chicken cooking. Again, this is at 7 pm and wasn’t on a holiday.

I really can’t stress this enough: YOUR WHOLE BUSINESS IS COOKING CHICKEN! It’s in the name “Kentucky Fried Chicken” not “Kentucky Fried We’re Out Of Food”. This happens way too much for it to be an isolated incident.

Their staff is often irritated by special requests like the prior order and will consistency sub breast meat when I specifically make a point that I don’t like or want it. I never use the drive through for this reason and always check my food to make sure it’s right when I leave.

I came here because it’s convenience and close to my house. The amount of ineptitude, disrespect, and lack of proper management makes this more of a hassle than it’s worth. Food is only okay in quality, when it’s possible to get food from them at all.

If the point of your business to sell your product then you’re doing a horrible job at it. You want me to “F* off and have a happy new year” then I’ll let your corporate managers know to see if...

I ordered a Chicken Sandwich from the app and arrived just in time. Super fast service, friendly staff. But the food was horrible.

The chicken sandwich looked good, but the chicken was stringy and slimy. When I bit into that large piece of chicken, it did not want to come apart. It was weird, slimy, stringy, rubbery, and did not taste right. My first thought when taking my second bite was, "oh-oh, that ain't right."

It at first appeared to be a good deal, getting 50% off with the app for a sandwich with ALOT of chicken. But, I'd rather pay twice as much for half the chicken as long as it taste right.

I threw the sandwich away after two big bits and eating the bread on the sides. I didn't want to risk getting sick.

To clarify, it seems like a problem with the quality of ingredients and not so much the staff. That chicken was messed up.

I should have taken a picture but I was on the road. The chicken was HUGE but that isn't a selling point if...

The grilled chicken and sides were very good except for the biscuits. The biscuits were very hard by the same evening and inedible by the next morning. I could have used The biscuits as a hockey puck they were so hard. The employees were friendly and nice. One of the managers suggested calling in ahead for the chicken I like so it would be ready when I was ready to pick it up but he didn't give me eating utensils or plates to eat off of. I had to park and go inside to get the plates and eating utensils. If he would have given me the plates and eating utensils, I would have given them five stars (🌟🌟🌟🌟🌟) because the food was so good with exception to the biscuits which I...