Paleteria La Reyna Michoacana Inc — Restaurant in Las Cruces

If you are the owner I want you to know that I had the worse experience at your business. You really need to train your employees and mangers on customer service/people skills. When customers are at the door at 7:56pm and the Website says Closing soon at 8:30. We waiting for the family to get off the car and an employee sneakily walks over and locks the door and walks away quickly was very rude and not very professional for any business, she could’ve open the door and told us but instead she locked it and walked away trying to be sneaky but we saw her. We called about 5 time before anyone answered and Ask for a manger and all she can say they close the inside at 8 and the drive through at 9:30. I suggest the owner needed to do a little more work to improve their customer service. I tried to get information to speak to someone higher such as the owner and I couldn’t because the manager stated she was not allowed too. So who ever the owner is I hope you read your reviews I will never step foot nor will my family and I will also spread the word. There are other ice cream establishments in town that will gladly accept...

Service sucksssssss here. Either that girl is a little off or she just doesn’t like to be nice. Didn’t greet us and was just staring us as dead in the face while we were looking for what we wanted. I wanted a medium agua and I didn’t know they didn’t have that size. She was like small or large and I was like medium and then she’s like small or large. And I was like umm large. And then I can barely hear her,the music is loud and there’s a glass between us makes it harder to hear when she talking extremely low. Then she tell us the total and then just staring at us again. Me and my husband were confused where to pay cuz there was a little iPad but it was off. She didn’t put her hand out to show we had to give her the card. Me and my husband just looked at each other and then looked at her awkwardly. And she didn’t even say a word. Until I got the card and put it on the counter and she took it. So whoever was working register at 7:40 pm June 6th you should be more nice and stop staring at people dead in the eye the...

The food is good always. But if you want to base the review on customer service, I wouldn't give this establishment any stars! We go here to transfer money to México and maybe have worked with two ladies with decent customer service. I understand they're busy but if they can't be nice or learn how to deal with different situations or customers with disabilities, then they shouldn't work there. This last time my mom and brother, whom has a speech disability, received the worst treatment ever! Excusing their rascism with some bs law. I've always heard of la Michoacana having employees with horrible customer service but never did we have to experience it. My mom even spoke with the owner and didn't seem to care about the concerns my mom faced and especially how they made my brother feel. Trust me, we will be looking for another place that will provide better customer service in their...