Starbucks — Restaurant in Las Cruces

I went to this Starbucks who was having issues with Apple Pay I normally don’t travel with my cards and rely on Apple Pay but luckily I had one card on me and five dollars in cash that I had planned to use to pay for my order. I received a notification that my card was charged, but the girl at the windows stated that my card was declined to which I then showed her that it had gone through so she walked away and came back with what I’m assuming it was the unprofessional manager they had on duty to which she was telling me that my card had declined, even though I was showing her that it had gone through. She kept demanding another form of payment when I told her that was my form of payment, but now I don’t have it because my card has been charged and she had been told me that it wasn’t charged and there was nothing I could do about it. So here we are 24 hours later and I do have a charge on my card When trying to make contact with the store, I keep getting told that the manager is busy. She can’t come to the phone right now. I don’t live on that side of town so it’s a very big inconvenience when they could’ve simply handled the situation different and apologized since obviously they were having issues with their card readers which is why they weren’t taking Apple Pay. The manager was so rude and sarcastic it was very frustrating over...

It seems the lock on the inside of the door for the restroom does not properly indicate when the door is locked. I made the mistake of opening the door while in use and the patron later told me she wasn’t sure she had even locked after pressing the button herself. Once it was my turn, I pressed the button which showed no indication that it had worked. Did I need to press harder? Other members of my party also tried to lock the door… An employee became irate that the facilities were in use and the door was not locked. He made a very loud comment to the effect of “people don’t know how to lock doors!” I confronted the employee and let him know what had been our experience. He implied that I was not being truthful in my account. I had to reaffirm my stance and he finally conceded, but not without being dismissively “apologetic”. My final statement: it’s not dumb people like you’re insinuating. We were simply driving through on our way cross country. It was very unpleasant to know that an employee of Starbucks would think so little of its patrons. As we walked out, we could still hear him making inappropriate comments behind the counter about the interaction. I was unable to catch a name and he was not wearing a tag; brown shirt, brown hat, dark hair. Do not hesitate to reach out for more...

I never left a bad review in my life, but when I called to give my feedback I was hung up on. First, customer service can never end with “Sorry, that’s our policy.” I expect that from a frontline employee, but when a manager is brought in they should be trained to use critical thinking to offer some course of action that shows concern for the customer. They should definitely be trained to not give the appearance of assessing the situation based on the patrons appearance. It was 6am and I was in sweats and a hoodie - don’t let your customers feel bias is determining the outcome. I don’t like feeling like if I was a white guy in a tie you would have communicated with me differently. “A more service oriented response would have been, let me (rather than, “maybe the umbrellas kept some seats dry” - they didn’t) go dry off some chairs and make sure there’s an umbrella up so you can still have your meeting. Thanks for choosing us.” Not wanting to inconvenience you, I would have probably told you not to worry about it and maybe still found somewhere else to meet, but I wouldn’t be questioning whether or not to patronize that location any more - or writing a...