Capriotti's Sandwich Shop — Restaurant in Las Vegas

I came in on 9-21-21. I ordered the largest cheese steak. First of all it wasn:t really busy. I waited 44 minutes to get my order which is ridiculous. I have been going to various locations of Capriotti's for over 20 years and never complained. I get home and the sandwich tasted burnt and full of pepper. The meat was burnt. I took a couple bites and ended up tossing it into the garbage. It was horrible it was a real waste of time and money. I will say the 2 girls who worked there were excellent and the place was clean; that is why I gave 2 stars.This location needs more employees 2 total is just not enough. UPDATE: I called today (9-23-21) and they replaced my otder. Ii got the chicken instead of the steak. When we were on the phone she claims it was slammed that day and said I didn't wait 44 minutes. She is wrong. It was not busy. In fact when I got my sandwich, the place was COMPLETELY EMPTY! Anyway, I picked up my sandwich and again..GARBAGE! The chicken was very tough. I added oil and said very light on the oil. The oil drenched the sandwich, COMPLETELY soaking the 4 or so layers of paper around the sandwich. It also soaked the paper bag it was in and oil was all over my seat. I wondered what my dog was licking on the seat and it was the oil from the sandwich! This is some VERY LIGHT ON THE OIL! This location stinks! Stay away! Completely Unsatisfactory! Updated 9-25-21: BTW, a tradition cheese steak has sliced ribeye steak and cheese. Some places have onions as well.Automatically having mushrooms in it is wrong. Pepper too is wrong as well. You could at least have an authentic cheese steak. At least put on the menu what is in the...

This is the Third time this guy been making fun of me and disrespecting me just for requesting them to remove the Dough out of the bread .. I love the Taste of Capariotti’s sandwiches but unfoly this Black Guy that works at this location is very rude disrespectful with no manners no customer service experience, Is it hard to remove the dough out of the bread ??? I wonder how the Supervisor is letting this guy in here with his bad attitude and his Mucus all over his nose and the upper lip how come we can eat seeing this in the resturant please tell your employees to wash their faces clean their noses before opening up!!! I will never come here again I go to get food and each time I come here I leave the place sad I also pay money and I also Tip so what is...

I give it 4 stars for 2 reasons.

1. the sun was blasting thru the windows onto all of the customers seating area. This building that the restaurant is in is a new building that has a retro feel. Looks cool but they need to tint the wall of glass with some good quality tint.
2. the dang price of the food. The only thing I have ever bought is the very delicious cheese steak sandwich. Make it a combo and it's over $15. The $ was always the reason I avoided capriotti's. Then 1 day I ate there and was like "okay this really is the best cheese steak sandwich I have ever had" And it really is. So that said. I will be back. Not as often as I would if they cost less, but that is...