Hanabi Sushi & Rolls — Restaurant in Las Vegas

Kind of wanted to give 3 stars, but the food really does this place justice. Has always been one of my favorite sushi restaurants where you can enjoy all you can eat sushi. It has some of the best options and always has the freshest tasting sushi. Really does have a lot of variety on the all you can eat menu, from alpetizers, udon noodles, nigiri, and specialty sushi rolls. It was definitely busy tonight, every table was full and it was fully(overly) staffed. With that said, I definitely expected the service to be top notch with the amount of servers running around, unfortunately that was not the case. Two servers stopped by my table, 3 times total, once to take drink order, then food order, then the check, never to check in, or to see if I wanted to order more food, had to flag a server down to get a refill, as servers constantly passed by my empty cup. When I first arrived at the restaurant, there was not a host at the front, out of the 12 or so servers working, one server walked up the the front to answer the phone as I stood there and did not greet me before doing so or acknowledge I was there. I am definitely disappointed with this visit as I remember the last time I came here only seeing 3 servers, with a full restaurant, but it was 10 times better with just the three servers thay were working, it seemed so much more genuine and the staff were on point, constantly checking on all tables and full of energy. Amazed me to see even with 4 times the staff, everything seemed to move in slow motion. I was sat by the bar area, where I got to watch staff eating food in front of customers, without washing their hands before returning to customers. Lastly near the restroom area, the floors were sticky, door handles were grimy and curtains were basically black at the bottom, pretty filthy. With all this said, I will definitely still come back, I love the food, but hopefully this reaches the right eyes and issues are...

Since I work nearby and was craving sushi for lunch, I decided to give Hanabi a try. It’s located in the Village Square shopping center. I walked in and was seated quickly, choosing to sit at the bar since I was dining solo.

Someone stopped by to take my drink order, and as I looked through the menu, I realized it was an AYCE (All You Can Eat) spot. Thankfully, when I asked if I could order à la carte, they said yes.

As I waited, I noticed no one came by to take my order. The sushi chefs were standing right in front of me, making sushi for other tables, but no one acknowledged me or offered assistance. After some time, I flagged down the server, who told me, "You don’t order with me—you order with the sushi chefs." Horrible!!! Customer service- he should have said let me take your order.

Honestly, that caught me off guard. If that was the process, someone should have explained it from the start—either the host who seated me or the chefs themselves. A simple, “Let us know when you’re ready to order” would have made a world of difference.

The lack of communication and hospitality made this one of the worst sushi dining experiences I’ve had—and I dine at a lot of sushi restaurants. It was disappointing and frustrating.

Because of that, I wouldn’t return or recommend Hanabi. There are just too many great sushi spots in town that offer better service and a more welcoming atmosphere. A couple of days later, I went to another sushi restaurant and had a much more...

As an African American single mother, I recently took my 11-year-old daughter to Hanabi Sushi for a special treat. The ambiance of the restaurant was wonderful; it had a cozy, welcoming vibe that we both enjoyed. The food was okay, not spectacular but decent enough for a casual lunch after back to school shopping. However, our experience was marred by what felt like racially motivated service.

When I inquired about adding my daughter to the all-you-can-eat menu for kids, the waitress immediately took one look at my daughter and declared that she was too tall and would have to pay the full price. Despite my insistence that my daughter is 11 years old, the waitress kept repeating, "4 feet, 4 feet," implying that my daughter's height disqualified her from the kids' menu.

The whole interaction left a sour taste in my mouth. It felt like the waitress didn't believe me simply because of our race. My daughter was embarrassed and confused, and it really dampened what was supposed to be a fun day out for us. I hope the management at Hanabi Sushi takes this feedback seriously and trains their staff to handle such situations with more sensitivity and fairness.

Needless to say, I will not be returning. For the record, there is nothing labeled on the menu about kids age and certainly NOT HEIGHT!

It wasn't the younger staff, it was the older waitress with a pony tail who was constantly smiling while watching our every move.

African Americans do...