McDonald's — Restaurant in Las Vegas

I was order number 10 at 3:04pm on 9-11-2023 and order number 27 at 3:36 on 9-11-2023 first order was ok second order which was order 27 horrible I was next in line she let this Hispanic family a dad and his 2 daughters cut in front of me and I started to stare at them because it was rude then I thought the cashier would say hold on a minute she was here first but no she took there order and saw that I was next and the 2 girls and dad started looking at each other and laughing about cutting in front of me and getting away with it then I start to order with her then she tells me I need to go on the kiosk that she can’t help me which I know is a flat out lie but I go anyways because I’m trying not to have confrontation then I pick the option to pay at the register because I don’t have my credit card on me and she is trying everything to get out of doing her job and was like what didn’t you pay at the kiosk I said no I picked the option to pay at the register then that’s when she does it after all that trouble and huffing under her breath but she had no problem doing it for the people who cut in front of me she was so joyful to them then on my order number 10 I asked for no salt on my fries because I have high blood pressure and she gives me salty fries anyways didn’t notice til I ate a fry I’m so annoyed I’m as nice as can be but if she doesn’t like her job maybe she should go find a different job because she was rude and unprofessional not friendly at all and when I called to speak to a manager no one answered the phone it rang like 10 to 14 times before I hung up and went to google review it’s not right how she treated me in there it was the short Hispanic that looks between the ages...

The restaurant was so dirty the floors,tables I was shocked,after placing my oder I added 2 small Carmel frappes, one employee states they were out,so I cancel the order,then another employee stated they had it so I reordered 2 Carmel frappes after waiting 15 mins for the frappes also my fries and sandwiches are now getting cold a employee said we out of Carmel I was pissed so I was told that the first time that's why I didn't purchase them ,now I paid my money I was offered the moca frappe I just said yes rather than wait for a refund to go back on my card, because now I'm already in the store for 40 mins,after getting home to try and eat and enjoy my food everything was cold,the frappes was made terrible it had so much ice filled up in the bottom of the cup me and my 4 yr old granddaughter couldn't drink the frappe because it wouldn't sip through the straw for the chunks of ice,I never experience a frappe made this way since they are a favorite treat me and my 4yr old granddaughter purchase often ,a waste of my money I was so angry and disappointed what manager is running this property it's terrible and the employees look under staff,while waiting other customers were returning inside with wrong and unsatisfied orders please someone review the operations of this Mc donalds because it's a very convenient location near my residence, but to receive descent hot food and frappes that are not a cup of ice,also waiting 40 mins for my order I will travel elsewhere...

We were waiting at the drive through speaker to place our order and no one would even great us as if they had turned off their ear piece to not have to take orders. Then we pulled up to the first window where you pay so that we could place an order we stayed for a good 5 minutes, no answer there was a line in front of us. As the cars were being taken care of in the pick up window we waited for a good 20 minutes till it was finally our turn to be on the pick up window. Keep in mind there was a line of cars behind us as well. Once they finally decided to attend us 2 African American females opened the window one looked at us and said to the other "you'd think they be smart enough to back out". Then they looked at us and my fiance was like we need to place an order we haven't been able to place one and she said yea I know we are not taking any new order we are only taking the ones that have already been placed. So if that means they decided to take only some orders or what ever they had going on we would have appreciated it if we would have been told from the start they weren't taking any orders. The last thing we needed was their attitude. Terrible...