Wendy's — Restaurant in Las Vegas

Absolutely worst fast food place I've ever experienced. Went in for a quick lunch on my break for work on Veteran's Day. Dining room was nearly empty. There was one person obviously waiting for his order, and another person ordering in front of me. When my turn arrived, ordered a Biggie Bag and sat down to wait for my order. After about 10 minutes (which was already too long) the order ahead of me was given out, only to be immediately snatched out of the patrons hand with a "hold up" by the employee. Several employees then began pulling items out his bags, unwrapping and rewrapping, discussing, arguing and then repeating the process. He had 3 simple combo meals. This went on for literally another 20 minutes. At this point (30 minutes from the time I ordered) I realized that they hadn't even started my order, and I was running out time on my break. I asked the cashier for a refund as I didn't have time to wait for my order. Cashier said she'd need to get her manager. I agreed to wait. 5 minutes later, a very unkempt man came to the register saying he couldn't give me a refund. I asked if he was the manager, and he said yes and then stared at me. After another 30 seconds, I asked why he couldn't give me a refund, and he asked how I paid. I told him I'd used a debit card. He said that that was why he couldn't give me a refund. I asked what he meant, and he said he didn't know how to do a refund on a debit card. I confirmed with him that he was, indeed, the store manager, and he confirmed it again. I asked for a cash refund, which he said he also couldn't do. I asked what my options were, and he said he could give me a number to call.

I decided to just leave it be and contact Wendy's corporate, as it was obvious I would get no help locally. I contacted Wendy's customer care, and after 4 days got a response saying that they have contacted franchise leadership and to expect them to reach out to rectify the situation. I waited another 2 weeks, and had no contact from anyone at Wendy's, so I reached out again to corporate, who again responded that their records show that my case details were sent out to the Management Team operate that local store and apologizing fornthe fact that no one hade reached out to me. They stated that they would escalate my issue and send it out again.

It's now been well over a month since the original issue, and over 2 weeks since my last contact with corporate, and still no response from anyone locally. I can only assume that my rebate is lost and that local management has no regard for...

The store employees are untrained in handing out and fulfilling orders. They constantly get food ordered from the app wrong. Its really not on the employee, especially when I asked for the manager, and they were completely unable to fulfill my correct order. They even used the excuse I had already picked up my order, which was not true. When this happens at other locations, the managers are happy to remake my order and even give out a refund. I checked my bank, and they told me this specific wendys charged my card for an order I Never received. Its upsetting, but I wont be going back to this Wendy's even if it is close to home, if the employees are not to be trained to check with the customer which order they placed, what food they are receiving, and asking if the order is correct before confirming or handing an order to anyone. This way, you could avoid further mistakes by checking what the customer ordered on screen instead of rushing us. They also took back an order they had already given me, and did who knows what with it inside. I hope they did not give the order to anyone else because thats just uncalled for. They closed the window and told me to go to the app even though they were aware the app has no place to grab a refund and also the support line is closed after 3pm. They completely lack customer service training. I always come here and they have forgotten an item or two on many occasions and I wouldnt complain until the manager completely was unable to make the order, or even refund me for an order they handed out to someone else, which was not the fault of the customer and i had already driven to the drive thru. They also had made the mistake to ask for a food item i already placed inside my car. If this has happened before I hope they did not hand my food to someone else in the past and retrieve it again. Theyre supposed to make the food from the app fresh, not pre made, so this is a bad...

This is the best bad customer service story I've had happen to me yet. So I place my order and was given my total. I drove up to the window and handed the cashier my debit card which he ran through and as soon as he had ran it through I heard him say "Oh we are out?". I wasn't sure if he had meant that regarding my order so I didn't say anything. He placed my receipt next to the terminal and handed me back just my debit card. He walk away from the window for a moment and I heard again "So we are out?". After a minute or so they handed me the bag which of course at this point I'm interested to see if I was missing something. He had stepped away from the window and as I was looking down I heard him repeat "Ah.... he just checked". At this point I decided it wasn't worth dealing with a missing order of french fries because of a few reasons. First they obviously withheld the receipt so I wouldn't have an order number to go off of or prove that it was ordered. Second they knowingly handed my order to me with an item missing and decided to just not tell me. Third the reaction of getting caught rather then realizing you did something wrong just makes it not worth dealing with them. For the approximately $2 it cost me for fries at the McDonald's up the street I just wasn't willing to deal with people who don't care. So I'd recommend a few things. First don't intentionally hide an issue from a customer. Second just because you think a customer isn't paying attention doesn't mean they didn't hear you. Lastly if you made a mistake or have an issue deal with the customer directly instead of waiting to see if you are caught. I do appreciate the experience though because every time I have a customer service class to do I now have the perfect experience to explain what poor...