Cinnabon — Restaurant in Lawrence Township

This was such a horrible experience. The manager was extremely rude, which didn’t surprise me. I accompanied my friend to this location with our 6 week old and 11 month old children in tow. We wanted a dessert and decided on Cinnabon. My friend had a coupon for Auntie Anne’s, which is CONNECTED to the Cinnabon as they work collaboratively to sell their goods. The staff go between each business to help customers. My friend asked the cashier BEFORE ordering if she could use her $1 off reward for Auntie Anne’s at this Cinnabon, since they were a joint business. The cashier said yes and assured my friend that she could do so. My friend then opened the time sensitive reward coupon on her phone and presented it to the cashier. She then said “oh we don’t accept that here, you have to go to Auntie Anne’s”. SHE JUST ASKED IF SHE COULD USE IT AT CINNABON. The reward expired and my friend asked to speak to the manager. He came over and barely let my friend explain herself. I stood there in shock at how incredibly rude and condescending he was being. They could have chosen to honor the coupon and use it as a teachable moment for his juvenile employee on how to properly answer customer questions. Instead, he cut her off several times and condescendingly said Cinnabon and Auntie Anne’s were two different businesses……. Which was comical considering they eventually handed us our Cinnabons in AUNTIE ANNE’s bags. I’ll never spend another dollar of my money with them. The manager needs serious customer service training. Such a poor example for his staff. There should be a zero star rating, this business doesn’t deserve a single star. Do better, LISTEN...

I usually get a classic Cinnabon sometimes whenever I visit the mall. It's usually good. However, yesterday they made Cinnabon with less icing. They employee tried to offer me more icing and I said yes & he was about to charge me. I told him I wasn't going to pay extra for icing & I chose a Cinnabon with the most icing. They were trying to be clever. We shouldn't have to pay extra for icing just because they put too little icing on the Cinnabon. Some people might prefer less icing and some might prefer more icing. I just thought it was odd how they didn't put a normal amount of icing on the Cinnabon. Well I just thought I'd shared my recent experience. It's still good to eat, but I was just disappointed about the icing that makes...

Ok first employ adults not kids that only know how to use 1 word answers. 2nd asked if coffee was fresh kid dodnt know. Than he didnt know on menue it says a dollar he was charging me a 1.91.I got the cinabon little balls. I had better at you know the in and out convenience store with the 2 WWs in its name. Sorry save ur money unless ir desperate since theres really no choices in this food...