I support this place quite often. Many times my coworkers and I order from work and my kids and I typically enjoy eating and grabbing teas here. Today after spending nearly $70 my daughter accident spilled a drink she only took ONE sip of. I politely asked them if they could remake it, all things considered, and they said no. Honestly I think this was rational seeing as how she had just one sip. This was extremely disappointing to experience in a place I highly rate and patronize.
Update:
I just need to respond because this is also disappointing to see a response that I am now the person that was too angry. I’m sure you all have cameras that can be reviewed. The staff were never going to remake the drink. I was in the store a good 5-10 minutes cleaning our table after the spill and no one ever mentioned remaking the drink. You can see and probably hear on the camera where I very politely mentioned the spill and then asked if the drink could be made. I was politely told no. I then go back to the counter to say hey there’s a spill because the spill was too large for us to clean with napkins. And then I went back again to the counter to ask for to go supplies. Never was a remake offered in those 3 interactions and I was NEVER upset with staff. I understand you want to protect your business but you don’t turn it back on the customer who was actually polite.
Ultimately this was a child and it was not proper business etiquette. I would have been more understanding if it was a drink of an adult and/or if the drink was...
Read moreI was so happy to be able to support this new cuisine option in DTL on opening day! We got there about 30 minutes before opening so we're closer to the start of the line. It did still take quite a bit to order and get our food, but we went there with extra patience as we know opening days have their unique sets of challenges for new restaurants! We got a pork bahn mi, Korean short rib bahn mi, citrus strawberry green tea, Thai milk tea, salted chili wings, and 6 flavors of macarons. Both bahn mi's were well-balanced with ingredients and super delicious. I wish they had a tiny bit of a kick but that's easy enough to adjust on your own with sriracha. Our drinks were both really refreshing and tasty. The salted chili wings were my absolute favorite item of the day. Salty, savory, umami flavor and perfectly crispy exterior while still being tender inside. It was hard to choose just 6 macaron flavors as they had many yummy sounding flavors. I'd highly recommend checking them out. If you go any time soon, do so knowing that you may be there for a while but you're supporting a small owned local business AND the food is totally worth the wait. If you don't think you want to risk having to wait too long, give them a few weeks and try then. You won't be disappointed! We also felt well attended to by all of the staff that we...
Read moreIt was grand opening day and there was no large crowd or long line. I understand orders take more time during grand opening and was patient. However, they ran out of the Vietnamese coffee drink I ordered and told me after 20-30 minutes of waiting. They offered to make a different drink so I just went with the dalgona coffee which was similar. More time past, and I got buzzed for only one of the 2 drinks I ordered. The same girl asked me if I was waiting on something else, to which I said yes, that she asked me earlier what I wanted as a replacement for the Vietnamese coffee they were out of. The staff did not seem organized with the ticket orders and after waiting 30+ minutes total I felt a bit annoyed. Luckily today I was free otherwise I would’ve had to leave without the drinks i ordered. The banh mi bo kho I ordered came out first, way ahead of my drinks. The bo kho tasted good and had a decent portion of meat but I would have preferred more meat to fat ratio. The banh mi was fresh and good with the bo kho. The drinks tasted good but not worth that long of a wait.
Overall, the place is nice with a good assortment of drinks and food/light snacks. But, if the service and time efficiency doesn’t improve, I wouldn’t recommend coming unless your whole...
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