Village Burger — Restaurant in Lawrenceville

I was super excited to try this place. My husband had been telling me about it for months. We go on a date and everything starts out great. We get our food ordered and sit down. I’m telling him how cute the inside of the building looks and how excited I am to try my food. I ordered a grilled cheese sandwich and large fries. My husband ordered a veggie burger with chili cheese fries. The waitress comes to our table and lays down a grilled cheese sandwich in front of me and a double cheeseburger in front of my husband. Not what he ordered at all, but he is not confrontational or vegetarian so he never said anything to the staff. Both of our orders of French fries are missing though. I went to tell the woman who brought the food but my husband told me to wait 5 minutes and she will probably bring them out. She never said anything when she dropped the food off so I assumed he was probably right. 5 more minutes go by and I’ve finished my sandwich and so had my husband. He goes with the receipt to ask how much longer our fries had. It usually wouldn’t be a big deal, but we almost paid $30 to go out here and I just wanted what I paid for. The staff acts to my husband as if we ate the fries off the plate and were asking for more for free. This was not the case. We know how to order French fries and simply could’ve ordered more fries. It’s like they were hesitant to give us our order and as a woman of color, I don’t like being accused of something I haven’t done. It happens all too often. There are security cameras if it was that big of a deal. You could go back and see when the food was dropped off that our order wasn’t completed. We finally get the fries after some fuss and my husband tells me the kitchen staff is staring at our table so much that he feels uncomfortable and just wants to leave. So we took our boxes and ate it later on. This was very disappointing as you guys would go so far to make someone feel so uncomfortable over $5 worth of French fries. Instead of taking accountability over an issue my husband wasn’t even rude about, we just got stared at rudely. At the end of the day they are just French fries and I don’t like to sweat the small stuff, but when you put my husband in a situation where he feels like he needs to explain himself to anybody or put me in a situation where I’m owed money or a product and I’m not getting either, it’s hard to bite your tongue after so long. It’s okay to say “I was wrong, let me fix things for you.” Seriously. No one is going to think any less of you for making a mistake. But the staff here just got defensive instead. Sad because it...

Dear Ricardo,

Thank you for your response, but I feel compelled to clarify a few points as your accusations are both inaccurate and inappropriate.

First and foremost, it is disappointing to see such a lack of respect for customers—the very people who keep your business alive and thriving. Rather than addressing my concerns with understanding or professionalism, your response conveys that dissatisfied customers are viewed as dispensable and of no value.

To clarify, my concerns were never about the quantity of wings but rather the quality of service, the incorrect execution of a simple request, and the dismissive, condescending behavior of your staff when we sought to resolve the issue. While we appreciated the two extra wings that were never included with our order(see pics), this does not excuse the failure to fulfill a straightforward request for an even split of drums and flats, as we specifically asked for. Additionally, your claim that we created multiple accounts to leave reviews is entirely false(I already have 9 different email accounts because its my choice and my business literally). As dissatisfied customers, we exercised our right to share a truthful account of our experience on platforms where it might inform other potential customers. This is both a common and acceptable practice. Your assertion that we “ate all of the wings” before calling is also untrue and speculative. The issues we raised were genuine and were addressed immediately upon noticing the problems. What is most concerning is that instead of acknowledging and addressing these concerns, you chose to respond with hostility and personal attacks. As a business owner, you have an opportunity to demonstrate accountability, professionalism, and a commitment to improvement. Unfortunately, your response reflects none of these qualities. Given this, we will honor your request to no longer patronize Village Burger. We cannot, in good conscience, support a business that so blatantly disregards and disrespects its customers. Happy Holidays to you as well and May God continue to bless you with Good will and a better attitude for...

I am incredibly disappointed with the consistent lack of attention to detail and poor customer service at Village Burger. This most recent experience was the breaking point after multiple incidents of incorrect orders and inadequate responses. I ordered 30 lemon pepper wings and specifically asked for an even split—15 drums and 15 flats. Instead, I received 19 drums and only 11 flats. This was not a minor mistake but a clear disregard for my request. When I called to address the issue, a staff member named Christian answered the phone. His response was both dismissive and unhelpful, stating there was nothing they could do about it. After putting me on hold for five minutes to consult the general manager, Christian returned and reiterated the same response: “With the margin of error, there’s nothing we could do.” What made the situation even worse was Christian’s condescending tone throughout the conversation. Rather than acknowledging their error or offering a solution, he dismissed my concerns and ended the call abruptly, adding insult to injury. This lack of professionalism and accountability is unacceptable. While the food isn’t exceptional, I’ve continued going back to Village Burger because of its convenience. However, after this experience, I will no longer be giving them my business. Mistakes happen, but the unwillingness to correct them and the dismissive attitude from their staff are unacceptable. It’s clear that poor service and an absence of accountability are ongoing issues at this establishment. It’s time to find a new, more reliable option that values accuracy, professionalism, and respect for its customers. I strongly caution others to avoid Village Burger if they expect better than mediocre food paired with...