Dairy Queen Grill & Chill — Restaurant in Layton

This use to be an all around 5 star DQ, but the quality has gone down SIGNIFICANTLY. The only reason this didn't get a 1 star review is because it wasn't absolutely terrible... Starting with the guy running the register, he looked like he hadn't showered in weeks. He had greasy, messy bed head and spoke so quietly that I had to ask for clarification on just about everything he said. The dining area wasn't very clean. The majority of the booths had crumbs or ice creams stains on them. The drink dispenser seems like it hadn't been cleaned in ages. It had so many different color drink stains all over it. A couple of spots on the floor had dried ice cream stains. We were the only customers in the restaurant for a good 20 min before another customer came in, and during that time no one came out to sweep floors or clean tables. As for the food, not terrible but certainly not good. Flavor was okay but nothing was hot. At best things were just SLIGHTY warm. The fries were soggy. The fry sauce tasted off and had possibly spoiled. Men's restroom was also pretty bad. Piss stains on the toilet seat and sink was dirty. My fiancee said that the women's bathroom did not have soap in the dispenser. She also said that the hand sanitizer dispenser didn't work. I went to check the hand sanitizer and it did end up working but it must have been mostly clogged because it took a while of trying over and over in order for it to dispense the smallest drop. A quick glance at the children's high chairs, which were close to the cleanest table I could find and sat my family at, shows that they have been neglected as well. Dusty and full of condiment stains.

If this location had one, or maybe even two, of the problems previously listed then I wouldn't have bothered leaving a negative review. Everything combined, and yeah, negative review it is.

Also, this place MUST know of the problems that it has but isn't doing anything real to improve things... Unless you call bribery a stand up way to get good reviews. They have a couple printed signs in the dinning room stating that if a customer leaves a 5 star review using a QR code, and then shows an employee the review that they left, then they would give them a free small ice cream cone. That's obviously a duplicitous tactic used to falsely bolster their average rating! Very...

We just visited the drive thru at 1142 UT-193, Layton, UT. We ordered 2 medium Georgia Mud Fudge Blizzards, a chocolate shake, and several food items totaling over $35. The Blizzards were made with peanuts which is a big deal given some family peanut allergies. This has happened a few times so we checked while at the window. Also, the chocolate shake was straight vanilla. We quickly informed the employees of the peanut issue. They took the Blizzards back and we assumed they were remaking them. They quickly returned with what we thought were replacements. We made the mistake of trusting they actually remade them and pulled away. The family member not allergic to peanuts tried the remakes and discovered the employees simply added pecans to the peanut made blizzards (with COVID this seems sketch to reblend something we ate out of). We waited in the lengthy drive thru line again (as the dining room is closed) to inform them of the repeated peanut mistake. We were met with an attitude and were told they would only remake one because we took a few bites out of the other checking for peanuts. Even after screwing it up twice. When they returned with the one blizzard, the manager (I assume) started aggressively explaining they don't use peanuts in a Georgia Mud Fudge Blizzard.. I replied that I understood that and that's why I returned it twice because they had in fact used peanuts, and only ADDED pecans instead of remaking it (which is very dangerous). We were extremely patient and kind as we were worried about them doing something vindictive to our remake, but in the end, with the attitude as they told me to "have a nice day" and slammed the window... we chose to discard the blizzards and chocolate shake. We've gone to this location for years and while it's had its ups and downs, they are typically kind when fixing their mistakes. Tonight was both bad service and bad attitudes. This location has gone so far down hill, it's well worth the drive to find the next available location. With the drive thru lines it's not worth the gamble. Find...

We have had countless reasons to write a terrible review for this location. However, tonight sealed the deal. I order the same thing almost every single time I go there. Almost miraculously, they tend to not mess it up too bad aside from not mixing it well enough. Tonight they decided to replace the actual cherry flavor/cherries with the red cherry dip they dip their cherry dipped ice-cream cones in. They literally poured cherry cone dipping stuff into a blizzard. Of course I ate the blizzard though because I'm a pig and I like ice-cream. But I'm seriously disappointed in whoever the employee was that decided pouring the cherry cone sauce in instead of the actual blizzard cherry stuff.

You might think to yourself, self, perhaps this was just a fluke and doesn't happen often. Well, you need to have a serous conversation with yourself because yourself is terribly wrong. Some moons ago my wife ordered a cotton candy blizzard. The entire being of the cotton candy blizzard is the cotton candy bits they put in the cotton candy blizzard. Well, some ingenious employee decided that instead of telling us they were out of the cotton candy bits they would just put in sprinkles and hope we didn't notice. It was literally a vanilla blizzard with sprinkles (plastic tasting sprinkles) in it. You might now be saying to yourself, he must be kidding because no one in their right, left, or center mind would try to pass off a vanilla sprinkle (plastic tasting sprinkles) blizzard as a cotton candy blizzard.

Also, they are really, really slow. The only place slower than them is Sonic. That's a whole different seven-page essay of annoyance though.

Now, after reading this amazingly well thought out review, you might say to yourself, self, this guy is definitely never going to shop at this Dairy Queen again. Well, you and yourself would be wrong. Please refer to the second to last sentence of the first paragraph. I am in fact a pig in man-shape who likes ice-cream. Really hate this...