We only eat at this location once every 18-36 months, due to the poor quality of service, orders almost never being accurate, and mediocre food results. But we needed a break in our normal fast food routine. This was my first time using the online app to place an order, which in and of itself was easy and flowed well. I got an offer immediately for buy one get one free beef and cheddars. I decided to utilize this and customized my paid sandwich with added bacon, natural cheddar slice, and onions. I also ordered a classic roast beef combo with added Swiss cheese for my wife. I noticed before all my info was fully imputed in my new account that the pick up defaults to drive thru pick up. Once I had all my info updated, I neglected to to indicate in my order that I wanted to come inside to pick up. Again, this was my first time using the online app to order and pick up. Upon arrival (it took less than 5 minutes for me to arrive), I awaited the customer in front of me to complete their order. The staff member on duty at the register did little more than make eye contact with me to acknowledge me, or that she was ready to help me. When I told her that I had an online order to pick up, she simply looked in the direction of the pick up shelf, then looked back at me. It felt very demeaning. I’ll admit my ignorance of the location of the pick up shelf, however, last time I actually went inside to order, the shelf did not exist. I made a point to say, “This was my first time doing online, and I accidentally set it up for drive thru pick up.” The young lady that was running the fryer and trying to help get drive thru orders out was nice enough to verbally acknowledge me and tell me that it was no problem. I grabbed my food and left without checking the bag, mostly due to feeling like I was made out to be an idiot. And once I got home, that feeling increased. My Wife’s classic with Swiss combo was there, but only one of my Beef and cheddar sandwiches was there. Both sandwiches were cold, and the sandwich that was there only had onions added, but no extra cheese slice or bacon. I called the store, and was told that I could come get my sandwich, or get a credit. I opted to come get the sandwich, since it would probably be another 3 years before I chanced this disappointment AGAIN. Upon my arrival, this sandwich also failed to have the add ons, however the register girl figured it out before it was in my hands, and instructed the fry cook girl to make the additions. This is where it gets even weirder. A third employee, a young man, was assisting the girl at the register with another customer by handing her her cup and receipt for her purchase. However this young man was not paying attention to her, and was rambling on about how the Chiefs suck and how they’re going down this year. He rambled on about how the Patriots are going to spank them this year, even though they’ve had a rough couple years. The other customer and I made eye contact, and we both made a face about the awkwardness of what was going on. The young man continued to banter on, and that was when I noticed his eyes. To say that his glassed over, extremely red eyes were HALF-open would be an over statement. He was obviously inebriated by what I assume was copious amounts of marijuana. I did ask him, “Are you alright?” His reply was, “Yeeeaah… and we’re coming to getchyu… you and your Chiefs.” It was obvious that his co-workers were also uncomfortable in that moment, and the customer that he handed the cup to approached me as I was headed out and said, “That was pretty awkward.” It wasn’t until I got home that I realized that I had a Chiefs T-shirt on that I wore under my own uniform shirt earlier today, but that shouldn’t have taken away from the service of the other customer, especially since I was not engaging him for service, nor should he engaged me in the manner in which he did. Honestly, it felt pretty creepy before I realized the shirt I had on, and actually put me on the defensive. Probably our last visit to...
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