Wendy's — Restaurant in Lebanon

After waiting over 15 minutes in the drive-thru, we finally placed our order. Once we got our food and headed back out on the road, traffic was extremely busy in Lebanon answers about 10 minutes before we could open up our bag and get out the food that we ordered. With Wendy's promoting their quality and how they are better than other fast food places, we expected no issues; however, what we found was not what we ordered. When we called back we spoke with one of the managers named melissa, and instead of accepting that one of her employees messed up our order, she continued for the next several minutes making excuses for why it was understandable that the order was messed up. Instead of trying to apologize and find a solution for their failure to correct the situation, she proceeded to argue and try to convince me that it was okay that the order was messed up. When I asked her what she was going to do to correct the situation her solution was "well I'll just mail you a coupon and that's all I can do since you're refusing and come back." I explained to her that I would like to just come in another day such as tomorrow and receive my correct order, and Melissa "the manager" only managed to say well you either come back or I know you a coupon that's all I will do to fix the situation. Her confrontational attitude and list of excuses at the end of the conversation made me wonder why I didn't just go next door to McDonald's, which I hear has great customer service and not only does McDonald's provide you with good food, friendly faces, but they are also willing to do what it takes to make sure that you get what you ordered and that the order is correct before it gets to you.

So, Melissa "the manager" maybe should ask Wendy's what quality service looks like.

Update: We called later in the day, spoke with a different manager, Madison, and she promptly apologized for the mistake. She made no excuses, and said whenever we could come by she would remake our order correctly. So we went back to Wendy's and got the correct order and they're now a...

*Update: I thought this Wendy's was good, at first! Since then, everyone in my family has had Issue After Issue! *Nicky, the MANAGER, as she Quickly states is USELESS! My husband and I went through the drive-thru and DID NOT GET ALL OF OUR ORDER, AGAIN! When I called, she LITERALLY ACTED like I was LYING about getting Chili for my husband's Combo and my Taco Salad! Plus, it comes with Sour Cream & Salsa! There was NO CHILI, SALSA, OR SOUR CREAM in our bag! She was Too Busy being Condescending to the boy who was Trying to do his job! She was Loudly Scolding him about getting done with taking our money! He was doing GREAT & she was All Over him! Proper Handling of money is VERY IMPORTANT! IF she was the one checking orders, as she stated, then SHE NEEDS RETRAINING to do that Job! Plus, IF she's the Trainer, Then Obviously NOONE is getting Trained Right! Then, when I called, she Acted like I was LYING about it and Asked If I had my receipt! She said that she was filling orders & was sure that she gave us everything! She is BLATANTLY RUDE TO PAYING CUSTOMERS! ABSOLUTELY UNACCEPTABLE! She Needs To Be Fired! NICKY IS Not a Good Trainer, Obviously NOT A GOOD MANAGER, and a HORRIBLE EXAMPLE FOR WENDY'S! WILL NOT BE RETURNING UNTIL THEY FIX THEIR "MANAGEMENT ISSUES"! ALSO, MY HUSBAND took our receipt Immediately to the store at 10 PM to get the CHILI! Nicky (MS. MANAGER) HID in the back as my husband had our order FIXED with the RECEIPT! ABSOLUTELY UNACCEPTABLE, AGAIN as a MANAGER, HANDLE THE MISTAKE that she CAUSED! *HORRIBLE, MISMANAGED WENDY'S IN LEBANON, MO. Have since then called the General Manager who doesn't handle her job, either! She stated that she would send my husband a coupon for replacement of his meal OVER 2 MONTHS AGO! HUGE JOKE & EMBARRASSMENT...

The manager here needs to be fired.

I was picking up an order for a friend. When I came the drive thru had 10 cars in it which is a management failure on its own. I wasn't about to wait in that line when the order just needed to be picked up so I went inside. I had the employees check both the front counter and the drive thru orders and even watched them check the drive thru and then tell me there was no order for me.

I leave, my friend calls because they charged his card, and they tell him it was a mixup and to come back and they'll make it fresh for me to pick up.

When I get there I tell them I'm picking up an order and that someone should have called about the mixup. The manager overheard this, took the order ticket, and then held it while she insisted on giving me an extremely condescending "apology" where she implied it was my fault for the mixup since I came in through the front counter. I told her I watched them check the drive thru twice and she got upset at me and kept insisting on continuing with her long-winded, condescending, and pointless "apology." Only when I let her get through her whole "apology" did she finally hand off the order ticket for it to be made.

I'm a grown man and an X Marine and she tried to talk to me like a child when it was her management failure that was at fault.

Next time, just say you're sorry and throw an extra item in the bag. I do not care about why the order got messed up. Maybe all this time-wasting crap is why you had a line of ten cars at the drive thru in the first place.

I don't allow people to treat me like this and I certainly don't pay for it....