Chick-fil-A — Restaurant in Leesburg

If you can't manage curb-side pickup, then don't offer it. I use curb-side pickup to speed up my process, not make it slower than waiting in the absurd line at the drive-through and then still having to get out of my car to go inside and find out what's going on. I arrived about 10 minutes after ordering, put in my location number, and was told it would be 3-6 minutes to prepare the food. So right off the bat, it's no different than going through the drive through. After 10 minutes, now I'm pretty hot, seeing about 20 cars come and go through the drive-through, and even though I'm in plain view of the drive-through attendant, not once did it occur to this guy to shout out, "Hey, there's a guy waiting at curbide pick up for 5 minutes. Can someone look into it?" I go in and there is nobody in line, 2 people standing at registers. I tell them I've been at curbside 10 minutes and want to know why it's taking so long I had to come in. Everyone looks like I asked them to solve a differential equation and starts asking around. After another minute of utter confusion, it turns out my order was sitting on the counter for no telling how long while I sat curbside. Apparently if you aren't front and center demanding their attention, they'll happily ignore you...

Update 3/15/23:

This location still seems to be hit or miss. Most recent visit we had a fairly large order and when we got home there was a number of items missing. Also, the bag was filled with about 100 sauce packs. Literally. The staff seemed to be playing around

Original post:

All the chick-fil-a's I have been to have had very friendly employees and efficient operation. And that is true of the Leesburg location as well. I have noticed that the quality of food varies a little from location to location, which is expected. When we moved to the area we started getting to this location and the quality of the food (taste, cooked properly, etc ) seems to be consistent lower than others that we have been to. We have seen this over the last few months and first thought we got a bad meal but it appears to be constantly, in my opinion, lower overall quality than other Chick-fil-A to the point where we will drive further to...

I drive for a living I'm always on a schedule or have to pickup someone at a certain time so I had a 630am pickup in Leesburg, they don't understand if I'm late there's no excuse for it, so I pull up at Chick fila at 6:05 the cones are still blocking the drive thru lane and the door to the building is locked, there is a lady walking around starting to unlock the doors, there already 5 cars in the drive thru lane waiting, so what does she do walks around the whole building first and unlocks all those doors and then he goes and moves the cones when she has nobody waiting to get in the building, she clearly doesn't care that she's opening the business late and tries to get the line moving by moving the cones first, for a company that does awesome on a drive-thru line and moving the line they have the wrong person opening the business, she clearly needs to be a closer cuz I guarantee she closes the door right on time when the...