Had a very unpleasant experience at Daytonâs this weekend. I usually love purchasing tea and sometimes coffee here, and at Easter..their peanut butter eggs are to die for!
However, this Saturday we went to the counter near the tea display and noticed things were arranged differently. I wasnât sure about the procedure for being waited on (line vs counter 1st come 1st serve) and after being ignored, and getting critical glances, I asked if everything was to go through what I thought had always been the âto go coffeeâ line. The employee snapped at me and said itâs always been this way, and her response appeared to be timed as she came out from the counter for another purpose, using the opportunity to seemingly âmake an exampleâ of me by loudly declaring she would NOT wait on me if I wouldnât go through the line as required.
Well, of course! Thatâs what needs to happen in a civilized society, and It was humiliating and disrespectful to publicly shame me when I was simply asking clarification not special treatment.
I canât see myself ever getting teas and coffees there again. It feels somewhat petty to write such a review, but it was such an awful experience, I felt compelled to submit this complaint. I hope they...
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