Dippin' Donuts — Restaurant in Leominster

I am responding to one star rating that was unfairly given by someone who should know the facts before judging others. First I weekly take my cousin who suffers from dementia out of the center were he now lives. Although we may have been loud, there was no intent to upset any other customers. Because of my cousins medical condition he can often act up with gesture and comments that happen with most people suffering from this awful condition. We talk with our other family and friends who were meeting there and again we could be loud at times. My cousin has outburst with foul language, gestures, and is very intense when he is speaking. He was an amazing man before this dreaded mental disease called dementia has changed his beautiful personality. We try to give him care and love by treating him to short trips out of the home. Although it may have been upsetting to you, he was not going after you when he went to the door, he was trying to say sorry after we told him that he had to quiet down because he was upsetting other customers. To that lady please be kind to those suffering from such an efliction, it's very heartbreaking to us and many other families dealing with his horrible disease. Please don't judge so quickly. We saw you in a motherly way and want to wish you the best for you...

My family and I travel thousands of miles to go to Dippin' Donuts because they are our favorite globally. This day was no different, we had flown in from Washington state. Imagine our disappointment when we bit into day old donuts and one that was still uncooked inside. My kids were completely bummed since it had been 4 years since their last Dippin' Donuts experience. I know the difference between cold donuts and stale donuts because I used to make them for a small family business in Maine when I was in highschool. I took into account that there was a major snow storm coming so they didn't want to have a massive inventory but didn't think they would sell yesterday's donuts. Thank you Dippin' perhaps we will try again next time we...

First off I asked for a hot chocolate it was made perfect ask for glazed Donuts a little bit stale but the reason why I gave it a one it is while I was ordering my food at the counter with open display cases of food a German Shepherd came from the kitchen jumped his front paws on the counter totally shocked me! Meanwhile the woman is having a conversation with an elderly man that was risque to say the least and I think it's a law that an animal running around loose behind the counter and in the kitchen! what's a dog doing in a restaurant kitchen or behind the counter it's definitely wasn't a service dog and I'm really sure it was a violation of so many Board of Health rules I'll never go back! Eat at...