Arby's — Restaurant in Leon Valley

I am hoping to have a positive outcome because I like Arbys...but my last order was not made right...I had asked for two 2 for 6.00..beef cheddar...2 small fries and a half and half tea. ..when I drive up to the window the cashier said 13.00 dollars I stated that was not correct..because of the two for 6.00 would have been 12.00...not counting the fries and tea...so there was a miscommunication ....I had asked for 2 of the 2.for 6.00..the fries and tea...so the cashier said no problem...and added the other 2 for 6.00...now the amount was 19.78 which was a little high...but I asked...for a breakdown of the charges and that is when I caught him rolling his eyes...yes it was expensive..but I paid it I had hungry kids at home...he had me my purchase...I asked if everything was in there...and the cashier...said yes...no problem...so I did not check the bag. I get home...and I only had 1sandwiche in the bag...not 4...and I ate one on the way home...so my children could not eat...and to boot I got charged the 19.78 on my card...this cashier did not check to make sure that my purchase was correct...but stated that it was....I just got off the phone with Skyler...who said she was an acting manager...and asked for a full refund...and I will be checking for my refund...or I will go straight to a district manager...and if not resolved to corporate office...So am I upset...yes..my children didn't get to eat...and I was charged for Good...I did not receive...and...

Arby's is definitely at the bottom of the fast food sandwich scale. But, there is just something about the combination of the roast beef with the Horsey Sauce & the Arby's Sauce that makes me crave it. Same thing for the potato cakes.

So, I was very disappointed that this Arby's had their dining room still closed as I dispise drive-thru ordering. Fortunately, this was a rare instance where they a drive-thru actually got the order correct, even down to the "extra" Arby's & Horsey sauces.

When the bag was brought to my car, I asked if there was extra sauces in there, & he replied with "Your sauce is in there." (or something close). So, I was unsure until I got to my destination and saw 2cof each.

Did I mention that I prefer my potato cakes piping hot, like when they are served in the restaurant for in-dining room service? They just are not the same after sitting in the bag for the 5 minute ride to my destination.

Still, despite it all, an Arby's Original Double with potato cakes & a messy amount of Horsey Sauce & Arby's Sauce is one of my...

Honestly really love the food, but I have no idea what the issue is when I order through the drive through in this specific location, maybe the mic isn’t working all that well so you’ll need to … shout? Like SHOUT HARD, it’s gotta be broken, messed up my order 5 different times. I ordered “No Sauce” on a Corned Beef Ruben and I guess they heard “Extra Sauce” and decided to put the sauce on both sides but like over the top, to the point where I just didn’t even want to eat it. Sure I could have gone back but I live 20 mins away from Arby’s, and sure I could have taken most of the sauce off with a spoon but there was so much. It was already all over the meat and well yeah. My friend was happy to eat it so it didn’t go to waste.

There are a lot of other times that they messed up my order but I won’t get into them since i don’t want this review to be too long. I just went to this location and I think this’ll be the last time I go to this Arby’s. They completely got my order wrong and I couldn’t go back...