Olive Garden Italian Restaurant — Restaurant in Lewisville

I struggled for a bit about whether to give 1 or 2 stars simply because almost all of my experiences here have been pretty good, but ultimately when I came back, I was still disgusted and decided that I couldn’t overlook what happened and elected to go with 1 star. To keep a very long story relatively short, my wife and I decided to visit the Olive Garden as we have done many times before. This time however, after asking for a soup to-go (which is always packed in a to-go bowl for the customer) the waiter decided to argue with me relentlessly about him charging me for it, then when I asked him to get the manager he wanted to continue giving me his opinion on the matter. He then dropped off all the other dishes/plates he was taking to the kitchen on my table, crumbled up the receipt, and threw it on the table in front of me. I promise, I could not believe what this guy was doing. It was so far away from any experience I have ever had that it didn’t seem real. After I got fed up with him and told him to just go get the manger he still wouldn’t listen until I pulled out my phone to record him and OF COURSE that got him moving at which point he decided to give me the finger and tell me “f* you” IN FRONT OF MY WIFE! The absolute worst thing that has ever happened to me at a restaurant in my life and all for a $6 charge! This so-called waiter (Jedidiah R) has absolutely no mannerisms, respect, patience, or any quality even resembling that of an employee of the service industry. The manager came over and handled the situation exactly like he should have from the start. She ended up covering the small order in its total and we were on our way afterwards. Overall, I’m just disgusted and amazed at how incompetent someone can be. This person clearly has no respect for himself or others and, personally speaking, am shocked that he even has a job. I really am. I’ve worked with some very grimy people in the past but none of them would ever do what he did today. My advice to the situation so that this isn’t just one big complaint… someone in management should scrutinize him from his past reviews and watch over him for the future. If this event was really just a “one-off” then they need to figure out what caused him to fly off the hinges and really deal with the underlying issue and not just a “hey, please be polite to customers”. I don’t know what would make someone go crazy like that in a restaurant, but I pray that it isn’t anything...

I had a wonderful experience celebrating my birthday in this location yesterday. This location was already special to us as this is where my husband and I shared our first lunch with the whole family after getting married - back then we had a large group of people and the server did an awesome job. We hadn’t been to this location in almost 2 years and yesterday we showed up with the family again. We waited about 10 minutes for our table and, surprisingly, we ended up sitting in the same spot we had been seated 2 years ago! The food was amazing, as always, everyone was extremely pleased with their meals. The shrimp fettuccine was a success among my guests. I had the eggplant parmigiana, and while the spaghetti was just ok, the eggplant was amazing. The salads came fresh, and the bread was warm and yummy. The highlight of the experience, however, was our server! She immediately realized we were celebrating a birthday and asked whose birthday it was. She told me a could pick a free dessert and I wasn’t aware of that, so I’m glad she told me. She proceeded to take our orders, double checking to make sure she had heard us right. My nephew didn’t want the side salad, so she kindly suggested soup options for him, who is a kid and really wasn’t sure what he would like. And he ended up liking the soup she suggested. Her very attentive behavior around a large group didn’t go unnoticed. She checked in on us many times, brought us refills before we asked for them and even warned us about plates being hot, so that we were careful when touching them - especially the kids. She was very polite, proactive and kind. Towards the end of the meal, she reminded me again that I could choose a free dessert. I picked the Italian doughnuts so I could share them with the family and they were so delicious!!! 100% worth it. Our waitress brought the dessert and a candle, and asked me if I wanted to sing happy birthday. We sang happy birthday and she took photos of my family, and even switched angles to get the best photo. I mean, we already had good memories of when we came as a family to this location before, but now we are even more excited to come back for another family celebration. The whole family loved the food and we got an outstanding service, really. I believe the server’s name is Rain P (that’s what it says on our check?) so Rain, thank you for making sure I had a fun, wonderful birthday celebration! We will...

Jan2025: 4 ⭐: I would recommend this restaurant and this work crew. I roll the dice and revisited this location and found that our food was substantially different from my last previous visit in September 2018. Each part of our meals for four people was pretty good and arrived hot. Salad and soup was sampled by two of us was pretty good as well. All of our entrees were pretty good. We tried new menu items as well. Our server was great as well.

Update: Loss of another star...Sept 2018, I brought my family here today for an early dinner. I arranged for online waitslist and was told that it would take 10 minutes to get seated even though I showed them the text that indicated that I was on the waitlist for 20 minutes. As if that wasn't bad enough, the server Vernon H. decided to tip himself an additional $15 against my card after I had already left cash in the payment binder book. I stayed on the phone on two separate occasions for over an hour trying to reach a manager. I took the written proof back to the restaurant and met with Sabrina who made up for the theft of funds from my card.

Update: We ate dinner here this afternoon and I ordered an item from the new items list, Braised Beef Bolognese. It was the meat sauce with braised beef and Italian sausage. I saw no Italian sausage and three quarter sized pieces of "braised beef". tossed with ruffled pasta appeared to be lasagna portions broken up with other flat noodles. The recipe was not impressive at all. I was disappointed with the item as soon as it was placed in front of me. It was a $15.99 entree and looked like a kids meal. The restaurant picture shows pasta up to the edges of the serving bowl, but the reality is it was covering just a cup and a half of the bottom of the serving bowl in which it was served. This whole thing was a two or three star meal at best with huge disappointment added to the mix. This was a three to four star meal. We had a very good dinner here. The salad came out cold and full of ingredients that were expected in the salad. The breadsticks came out hot and were tasty. We ordered three different meals one of which was the tour of Italy. We also got the Shrimp Alfredo and...