The Charming Cat Corner — Local services in Lewisville

UPDATE in response to the owners response: We were not once told the cat I wanted to adopt doesn’t get along with other cats. She was in the free roam cat room and interacting with all other cats there. Her description online said specifically she gets along with other cats, otherwise we wouldn’t have applied for her and come in to meet her. I was not told she wasn’t good with other cats and I didn’t respond that I was ok with that. During the interview with the staff member we even discussed the temperament of my resident cats and how to facilitate an introduction. Please don’t lie because you aren’t able to accept appropriate feedback!!!!! We also by now have found an incredible rescue in Lewisville who we adopted a cat from. I highly recommend to everyone interested in adopting to look elsewhere but definitely not here!!!!! This place is business minded and will keep cats at the Cafe to generate money from visitors but pretend to do everything in the animals best interest. Sad. Reviews from previous employees will tell you the same. We also came to find out that the bio of the cat we originally applied for has been edited to the fact that it will only teller her store and coat lenght, other details have been deleted after our review. I feel sad for the cats who end up in this place but we are happy we were able to adopt from a better rescue! Go to Texas Rustlers Fat Cats, they’re amazing people!!

I will definitely say the location and ambience of The Charming Cat Corner is great. It’s a lovely concept and the cats get plenty of purposeful socialization. Why I am giving the 3 stars is because of the rescue behind this facility which is Kitty Save Lewisville. We recently lost a black cat which was an unfortunate decision we had to make. It was a severe behavioral and medical decision and we have tried for 3 years to rehabilitate this once feral cat with single kitten syndrome but we unfortunately had to let her go. If anyone ever had to make this decision-you know how hard it is. We wanted to adopt a black kitty in her memory since we still have two other cats and also 3 dogs. We went online and looked around and found a cat we were super interested in at The Charming Cat Corner. We printed the application, filled it out honestly with all details and went to the Cafe to meet her. They then invited us for an interview and we again explained all the details. We have a unique household and are very much set up for the animals we have. We don’t have kids and not many visitors so we have a quiet household. We were told the rescue will go over the application and let us know as the staff at The Charming Cat Corner doesn’t make the decision. So basically our application went to someone at Kitty Save Lewisville who hasn’t met us or talked to us and only sees our personal information on a sheet without all the information from the interview. We received a call a week later from The Charming Cat Corner that our application was denied and there was no reason given but if I wanted to ask questions to contact them directly. No thank you! I have been in animal welfare for 5 years, adopted from different rescues and shelters and never have been treated like this. There is an ongoing animal welfare crisis around the country but yet this organization posts online that adoptions are low and they can’t take in anymore felines due to that. I wonder why. While it is understandable that a rescue wants to find a perfect home for the animals in their care-please make sure you actually understand an applicants lifestyle and household and experience instead of judging a piece of paper from a desk. Our veterinarian’s information and even my workplace information was on the application for you to contact if you had any questions! Please don’t make it so hard for the good people. This is what deters a potentially great adopter from adopting from a rescue. But hopefully it will not deter people from going to shelters directly where you don’t have to jump...

My husband and I decided to adopt a kitty from this cafe maybe about a year and half ago now.

We love her so much and have zero regrets about adopting her, I just wanted to caution everyone to look over the paperwork you receive regarding the kitty’s health VERY carefully as we were given a sheet that belongs to a completely different cat.

We were initially told the cat we were adopting was maybe a year old and on the paper we received it stated the cat is 1 year or under and has been neutered through their partnership with the organization kitty save.

Our cat is a girl. And she is not one year old. In fact, she is a very senior girl.

Upon our first visit to the vet for a physical check-up and round of shots he noticed a very large melanoma in her eye. You would think the cats being cleared to live in the cafe in hopes of being adopted out would also see a vet first (I know they do) and I just find it astounding that this was not caught on her initial exam to be introduced to the cat cafe. It was one of the first things our vet noticed. If it WAS caught on her initial exam to be cleared to live in the cat cafe, we did not receive the paperwork to prove it.

She has cancer and has had cancer likely a very long time as we had further imaging done for her and her melanoma has metastasized to her lungs to such a degree that it is inoperable and has, according to the vet specialist, been growing for years. We have no idea what kind of owners she had previous to us but the sad thing is is that if her melanoma was caught early enough, her eye could have been removed and likely would not have metastasized and caused a plethora of other issues that she now faces. This is not the cafes fault though.

However where blame does lie is that we were told she is one age when she clearly is not, we were given the wrong documentation regarding her health and she was put on hospice immediately after her first vet specialist (referred by our primary vet) visit 2 months after we adopted her. I just feel like these are things the cafe should have known, the organization who adopts these cats out, kittysave, should have known. We have absolutely no regrets on having her live with us and taking care of her in her final months/years of life and thankfully we are in a financial situation that allows us to be capable of doing it. Imagine if someone who were not had adopted this cat thinking they were adopting a perfectly healthy one year old cat.

More attention to detail needs to be had on the organizations part as well as the cafes part so mistakes like this don’t happen and cats who are special needs will go to homes with people who understand their care from the very beginning and understand the financial and emotional responsibility it takes to care for a cat in palliative care.

It is my understanding when I adopted my little girl that she was there for maybe only a week at that time. She was a new kitty to the cafe. It’s possible the cafe had not had time yet to know her and observe her fully and for that, I am 1000% understanding. But please, kittysave, be so careful with your documentation and everyone double and triple check the papers you receive in regards to your new cats health. Our veterinarian was VERY confused by her documentation stating she is a healthy neutered little boy when the cats he’s examining is geriatric, a girl, and has a...

Well now that I feel that the people who said our posts were fabrications I should elaborate on what happened, because what happened between us and the owner is not a lie. First of all I want to say that the first time we went to adopt a cat all the staff were very friendly and nice and we had a very nice time. We left with a very friendly kitten that we had a connection with. We took her home and everything was going well expect she started peeing on our bed and specifically on my husband, she was also using the litter box. We proceeded to try and resolve the problem multiple different ways, but after a few weeks we decided that maybe we did something wrong and that she should have a different family where she would do better. So we took her back and explained the situation through tears because it was very hard for me to let her go, but I wanted the best for her. The staff again were very friendly and understanding and said when we were ready we could come back and choose another cat. A few weeks later we decided we were ready so we went back with other family to help pick out a new cat. We all signed in and were about to walk in and look around when the owner walked up to us and proceeded to ask us about the previous cat we gave back. She instantly had a rude tone in her voice and was asking us why we gave the cat back and then proceed to tell us what we were doing wrong and why she thought it was happening. She had us standing there ranting for 10 minutes or more making us feel like horrible people. It could have been understandable if she wasn't so rude about it. She then suggested to me to pick an older cat instead of a younger one which I agreed to. After she finally let us through the door way she followed us around making it awkward, my husband decided to leave because of her behavior. After she walked away we were finally free to connect with a cat, and I did, an older cat that didn't seem to be to happy there with so many other cats and people. I thought once he had his own home he would be happier, so I told one of the other staff that I wanted to adopt him. We were waiting for her to get the paperwork when the owner popped in and said that he wasn't a companion cat and that I wanted a companion cat like she knows who I am and knows what I want. She then proceeded to tell me that she was going to choose some cats and I could choose from those (she showed me mostly younger cats). At that point I realized that no matter what cat I choose she didn't want me to have any cat and refused to give me the one I connected with. So I called my husband crying and we decided to leave. She called me later that day saying I could retry the original cat I adopted and if it still didn't work out I could bring her back again and have a kitten that would be ready by then. That really didn't make much sense to me and I wouldn't want to return the same cat twice. We decided to just let it go and move on, I don't want to adopt a cat from someone who doesn't know me and decided to be overly rude about...