Comfort Suites Lewisville - Dallas — Hotel in Lewisville

The rudest unprofessional woman at the front desk, too busy talking to I assume were people she knew or maybe friends. She said she had no reservation for me and I clearly had the conformation email. She was just short and told me to call the customer service because she didn't have any rooms. Then I am standing in the lobby making the call and she has a friend come in with food. She clearly made it obvious with rolling her eyes, her shortness with me and her body language that I was inconveniencing her. I was talking with customers service who was super nice, I explained what she said and she asked to put me on hold so she could call the property to verify. While on hold I could her the front desk woman being just as short with the nice woman who was trying to help me. She made it seem as if someone asked her one more time she was going to blow a gasket. Her tone was raised and she told her just refund her. She hung up and sighed loudly enough to make me leave the lobby because I was bothering her. The customer service lady came back on the phone and I apologized for how short and rude she was to her. Customer service lady said she was sorry about this and she could refund me. I used Priceline and I would say Priceline customers service was amazing. She called other places to see if anyone had a vacancy, but I was already exhausted and couldn't safely drive anymore. In the end I just decided to sleep a little in my car before getting on the road again. That is exactly what I am doing. Please look into hiring more compassionate people, I understand mistakes happen. When someone shows you they care and understand what you are going through (even if it is just great acting), it makes you feel a sense of relief when you are already frustrated with everything else that you are dealing with. I would have given this place 5 stars has the lady not seemed like doing her job was too inconvenient, she also made me feel unwelcomed and she kept rolling her eyes at me and getting short and snappy. Also to make me feel unwelcome enough that I would rather be outside in the dark alone as a woman on the phone, rather than safe in the lobby until I could find out what they were going to do to help me, but she had no problem with friends being in there with food and stuff. I know there are plenty of unemployed people right now that could be a very warm, welcoming person that actually cares about people as well as representing a company in a manner that would keep people happier and making great reviews. I would not recommend this hotel until they can properly train, hire and make people feel welcome. Thank you for reading this. Again, not upset because they overbooked, it happens. It was the way the situation was handled. Hopefully this helps with making a better team. I wouldn't want her fired, I would give her the opportunity to understand the way she handled it was incorrect and hopefully she will be willing to change her work ethic so that she can become a stronger employee and part of a great team. I wish you blessings to both the front desk woman and the customer...

The service was not exactly hospitable. The updates or alerts of the actual hotel on 3rd parties is non-existent. The front desk did inform us that the pool and hot tub are not open and it is not present on any 3rd party sites, only on Choice Hotels. The front desk did ask us a preference of close to the elevator or not. The location of the hotel was good and felt as if it were in a safe area, overall; but the security of the hotel is obsolete.The side doors remained open all through the night and did not need a key card for entry. Infact, there wasn't even a box to use a key card by the outside doors. There is a night club just at the top of the road (less than a 1/4 mile) and on Friday & Saturday nights loud music was heard. This didn't bother us so much, but would be something some would like to know. There are several food options near by and only about 5 minutes from shopping. The cleanliness of the hotel overall wasn't disgusting, but in my room, the floor was dirty. There were several sticky spots on the carpets. The ceiling in our bathroom was molded and had a water leak. We discovered this as it stormed during our stay and the ceiling leaked for the duration of the morning. There was make up on the mirrors & wall next to it. Entering from the side door, the inside wall was covered in mold. Several interior doors of the hotel and our room had not been wiped down. It was a bit excessive from daily grime and could use a good magic eraser wipe down. The room phones did not work and we were not informed by the front desk. I discovered this when trying to reach the front desk. There were several plugins that did not work which prevented my family of four to charge and use what we needed to all at the same time. The iron left residue on my husbands shirt from the dirtiness inside the steaming part of the iron, as if it had not ever been cleaned. There was no information given for breakfast or checkout from the front desk. The front desk was kind enough to offer to ask their management for a refund for us since our intentions were to stay with an indoor pool as the weather was expected to be poor during our stay and this would keep our small kiddo entertained, but they stated that they "keep in contact with other hotels near them and none of them had an open room so we were better off not to try and cancel." Our key cards were not working each day after housekeeping had entered the room. We intentionally ensured that our cards were secured in wallets and/or away from devices that may demagnetize them and this still occurred each of the 4 days we stayed at the property. The handles of the armoire and dressers are tarnished, but didn't feel rusted as some mentioned in previous reviews. The lamp in the "suite" area did not work. The hinges on the bathroom door were rusted and the bathroom lock made it hard to leave the bathroom.

I'd only stay again if it were the only room left and all I needed was to sleep. It didn't fit our needs for a 3 night 4 day stay where we needed to get ready for several formal events for a relatives...

Comfort Suites exceeded all expectations as the perfect destination for a family and friends getaway. From the moment we arrived until the moment we reluctantly checked out, every aspect of our stay was exceptional. I wholeheartedly recommend Comfort Suites to anyone looking for a memorable and enjoyable experience.

Accommodations: The spaciousness of the rooms at Comfort Suites was ideal for families and friends traveling together. We were pleasantly surprised by the well-appointed and comfortable suites, complete with separate living areas and cozy beds. The cleanliness and attention to detail in the rooms were top-notch, providing a welcoming and relaxing environment for everyone.

Amenities and Services: Comfort Suites truly caters to the needs of families and friends. The complimentary breakfast buffet offered a wide range of delicious options to satisfy even the pickiest eaters in our group. The indoor pool were well-maintained and provided an enjoyable experience for both children and adults alike. The friendly and accommodating staff were always available to assist with any requests or inquiries, making us feel valued and cared for throughout our stay.

Location: Conveniently located near popular attractions and amenities, Comfort Suites ensured that our family and friends had access to a variety of activities. Whether we were exploring local landmarks, dining at nearby restaurants, or indulging in some retail therapy, everything was just a stone's throw away. The hotel's proximity to transportation options also made it easy for us to explore the surrounding area at our own pace.

Family-Friendly Atmosphere: What sets Comfort Suites apart is its exceptional focus on creating a family-friendly atmosphere. From the warm and welcoming ambiance to the thoughtful amenities, the hotel goes above and beyond to cater to the needs of families. The staff were incredibly accommodating and understanding, making sure every member of our group felt comfortable and included. We truly felt like we were part of an extended family during our stay.

Overall Experience: Our experience at Comfort Suites was nothing short of remarkable. The attention to detail, exceptional service, and family-friendly atmosphere left an indelible impression on our hearts. We are grateful for the unforgettable memories created during our stay, and we highly recommend Comfort Suites to anyone seeking a comfortable, relaxing, and fun-filled getaway with their loved ones.

In conclusion, Comfort Suites has undoubtedly earned our highest recommendation for families and friends. Prepare to be pampered by their exceptional accommodations, outstanding amenities, and a warm and welcoming environment. Whether you're planning a family vacation or a reunion with friends, Comfort Suites is the perfect choice for an unforgettable experience that will leave you wanting to return time...