Cilantro Taco Grill - Northlake — Restaurant in Leyden Township

Unbelievably horrible customer service!! I had been told about two separate experiences from friends but thought I would give them a chance anyway because I figured that wasn't the normal customer service . Well I was wrong! I hardly leave reviews but the way in which I was spoken to is unacceptable. I ordered through the drive through and looked at the receipt for the name and the name said manager. I really hope for the business sake that , that was not a manager. I was spoken to in a such a rude way and treated as if they were doing me a favor. I asked for a taco salad and asked if they could put the sour cream and lettuce on the side. She rudely told me they didn't do that. I then told her that they do this for us at all the other locations we go to . She then said well we don't do that here. I didn't want to argue with someone who was handling my food so I didn't say anything else. I then asked for a green juice and she said we don't have any. I said its on your menu to which she replied we ran out. She didn't politely say Im sorry we are all out for the day or something of the sort. Its almost as if she was angry I was there. Her entire demeanor the whole time was rude. I really hope management is paying attention to these reviews. I wasn't surprised to see all the negative reviews on customer service. I'm sure there are dozens of others who don't take the time to write a review. They just won't be back. Wanted to really like this location because its the most convenient but no-one needs to be treated like that. I hope someone in charge does something about it. Zero stars but Im...

Truly I do not see why it has such a "hype"! The meat is practically shredded totally minced! I guess that's how they make it more profitable serving minced steak!🤪🤢 Then you have the hard tortillas, you can tell they microwave the tortillas warm because of how hard the tacos got as I was eating them, Gross!! I almost choked because they were too hard to swallow!! I'm Mexican and I know my Mexican Culture takes pride in preparing a good Mexican dish, tacos or caldos. But this place shouldn't be standing proudly and I do not believe it should be as popular as it has become! Everybody loves a deal, and Mexican food is notably affordable. And one of the main reasons why Mexican food is so appealing is that it is a fusion of diverse cultures. It's particular combination of spices, flavours, and brilliant colours makes for an eye-catching appearance. Many classic Mexican foods retain their deep, pre-Hispanic roots, making them distinctive.

So "Cilantro" isn't all that and a bag of Chips!

I recommend "Mis Tacos 2" in Carol Stream and Chicago. The food is exquisite and very flavorful and deliciously made! The tacos are delicious and the tortillas are soft and tasty, the tortas are grilled-pressed and not served cold! Hope this helps anyone that took the time to read this. Because I wrote it just for...

I’ve recently been to the new location, and I was amazed by the good work they have done. I’ve been to all of the locations they have, and none of them have disappoint me. I’m seeing all the reviews and hate they are getting of people they don’t actually do they research about “cilantro”. Family own Business that is growing day by day, and they are doing their best to bring you a little bit of traditional Mexican food made from scratch. If you are not into waiting to get an actual good food and to spend a little more than “taco bell” this is not your place, but if you like a hard working family doing the best they can, you will love this place, if you are the type of people that are observant, you will see the owners working there or at any location, also you can tell how busy it gets in the kitchen with all the tickets that they have when they are doing your order, so please be patient your food is in the process. ( I will love to see some of the bad reviews people to actually work in a restaurant and see how stressful it is to make everyone happy) and stop complaining about the prices they are trying to make a business to nothing is free in life! So people stop the hate and at least be a nice human being for once in your life. Cilantro taco grill if you see this keep the good work. God...